Lean Six Sigma Green Belt

Hello! I am an instructional designer passionate about creating learning experiences which are engaging, accessible, and stick with the learner well past the time of training. I love exploring new and creative ways to make training which is achievable and relatable to diverse audiences while ensuring the desired end result is achieved. Learning should be fun and effective, not a chore.

Cognitive Science with a Specialization in Neuroscience

UC San Diego

University of San Diego

\* Develop training for staff on accounting and the use of financial systems
• Coordinate between SMEs, clients, and stakeholders
• Conceptualize, design, implement, and assess innovative and comprehensive enterprise training programs
• Collaborate with cross-functional teams to develop integrated strategic communications strategies
• Serve as lead trainer and subject matter expert finance role-based training strategies and programs
• Direct the development of comprehensive training, communication, and client support programs
• Manage projects contributing to enterprise-wide financial education, communication, and client experience programs

Finance Training Manager

• Developed internal and external client service strategies on behalf of the department
• Coordinated the delivery and maintenance of the client service strategy across all units
• Designed procure-to-pay, travel & expense, and logistics training programs and certifications within the department
• Managed the train-the-trainer program including implementation, instruction, materials, coaching, and feedback to prepare those who deliver training, such as department subject matter experts, supervisors and managers
• Analyzed CRM data trends to identify opportunities for targeted outreach, departmental client service training, and/or process improvements
• Delivered trainings within the department and to other university departments
• Produced, refined and delivered content such as business communications and publications for a variety of audiences and through multiple channels

Client Experience Analyst

• Created training videos, live courses, eCourses, PDF job aids, Knowledge Base articles and CMS content to accommodate various learning styles
• Managed the operation and improvement of a help desk answering tier one questions across several supply chain areas
• Defined and executed initial and ongoing training plans for internal and external clients when the university transitioned to Oracle Financials Cloud
• Designed and implemented an event strategy to engage internal clients
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• Served as a work lead for students and full-time employees
• Collected and analyzed data to inform process improvements, training, and strategic plans

Customer Excellence Specialist

• Analyzed and summarized complex technical data in support of addressing customer inquiries
• Was proactive in cross-functional teams to better resolve customer issues
• Coordinated with subject matter experts to investigate inquiries with no clear policy or precedent
• Assisted in the training and hiring of new personnel
• Understood the procurement and supply chain management concepts underlying UCSD
• Consistently exercised interpersonal, verbal and written communication skills in phone, email, and live interactions
• Developed knowledge base articles and other informational content

Procurement Services Assistant

Five employees across the approximately thirty thousand staff are chosen as the employees of the year for outstanding performance beyond the call of the job. This was primarily awarded as I developed the training plan for the university to transition from one financial system to another which was then used as a standard for other departments and universities within the UC system.

Employee of the Year

Ashlyn Bernal

English

Native or bilingual proficiency

Graphic Design

Video Editing

Project Management

Oracle

Adobe Photoshop

Adobe Illustrator

Adobe Acrobat

ServiceNow

Articulate

Adobe Captivate

LucidChart

Google Suite

Curriculum Development

Adobe After Effects

Adobe Premier Pro

Instructional design

Canva

Atlassian

Microsoft Windows applications

Salesforce CRM

Concur

Needs Assessment

Multimedia design

Storyboarding

Gamification

User Experience (UX)

E-Learning Development

ADDIE Methodology

Communication

Conflict Resolution

Emotional Intelligence

Leadership

Process Improvement

Time management

Team player, comfortable working with cross-functional stakeholders

creativity

Critical thinking

Teamwork

Supervisory skills

Value Individuality and Diversity

Adaptability

Problem-Solving

Ashlyn Bernal

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