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Akila Sivashankaran
• Led and developed a team of 20-30 customer service associates, responsible for their overall performance management, coordination, and team evaluation. • Drove continuous improvement of work culture through ‘kaizen’ and lean projects, which helped identify and eliminate barriers to accuracy, produ
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Education
Skills
Project Management
Performance Management
Communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format
Strong organizational skills, detail-oriented, self-motivated, and team player
Problem Solving
Customer Support
Leadership skills
Employee engagement
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