My name is Aileen Vasquez, I am 22 years old currently going to school for my undergrad in Business and Psychology. A personal long-term goal of mine is to have the educational background and grit to open my own practice to benefit the people in my community. Provided I procure the employment opportunity here at Amazon, I believe it would provide me a great opportunity to expand my already gained knowledge of another type of industry and further my personal education in the business realm to give back to the company who has provided great things for my husband and I. My husband is in the Air Force and is obtaining his Green Belt Certification and I’m trying to pick his brain to get certified myself and eventually obtain a black belt certification but it is all still very new.

Principles of Human Services is a course that will enable students to investigate careers in the Human Services Career Clusters; including counseling and mental health, early childhood development, family and community, personal care, and consumer services.

Parkland High School

1.Greeted customers walking in the door, sat customers at tables, presented menus  
2. Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs. 
3. Monitored customer movements and quickly cleared empty tables for future customers. 
4. Stayed abreast of server availability and table turnover to make quick decisions about seating locations. 
5. Promptly addressed customer service issues to management when necessary
6. Processed customers' payments and provided receipts.

Server

1\. Troubleshooted and resolved technical cable and video service issues.
2\. Handled billing inquiries about equipment and package pricing. Processed over the phone payments..
3\. Verified/ Authenticated accounts. Made changes of service and processed orders.
4\. Applied patience, sincerity and responsibility to create helpful customer relationships.
5\. Gained customer trust and confidence by demonstrating a positive professional demeanor.
6\. Conducted probing questions and diagnostic procedures to determine root cause of customer problems and provide accurate repair.

Aileen Vasquez

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