Utilities CX Functional Analyst, Senior Associate

Are you a highly analytical and customer-focused individual looking for a challenging and rewarding career opportunity? Look no further! PricewaterhouseCoopers is seeking a talented Utilities CX Functional Analyst, Senior Associate to join our dynamic team and help drive our clients' success in the rapidly evolving utilities industry. In this role, you will leverage your expertise in customer experience and functional analysis to help our clients optimize their operations and deliver exceptional service to their customers. If you have a passion for problem-solving, a strong understanding of the utilities sector, and a desire to make a meaningful impact, we want to hear from you. Read on for more information about this exciting opportunity!

1. Conduct in-depth analysis of client's current customer experience processes and identify areas for improvement.
2. Collaborate with cross-functional teams to develop and implement strategies for optimizing customer experience.
3. Utilize knowledge of the utilities industry to provide insights and recommendations to clients.
4. Conduct research and keep up-to-date with industry trends to inform project strategies.
5. Communicate and present findings and recommendations to clients in a clear and effective manner.
6. Lead and facilitate client workshops and meetings to gather requirements and understand their business needs.
7. Design and document functional requirements and processes to support client's customer experience goals.
8. Work closely with technical teams to ensure functional requirements are translated accurately into technical solutions.
9. Develop and execute test plans to ensure successful implementation of solutions.
10. Provide training and support to clients on new processes and systems.
11. Act as a subject matter expert for customer experience and functional analysis within the utilities industry.
12. Continuously monitor and evaluate the success of implemented solutions and make recommendations for further improvements.
13. Collaborate with team members to share best practices and continuously improve processes and methodologies.
14. Stay current with industry regulations and compliance requirements related to customer experience in the utilities sector.
15. Assist in business development efforts by identifying new opportunities and building relationships with potential clients.

According to JobzMall, the average salary range for a Utilities CX Functional Analyst, Senior Associate is between $80,000 to $110,000 per year. However, this can vary depending on location, experience, and specific job duties. Some companies may also offer additional benefits and bonuses.

PricewaterhouseCoopers is a multinational professional services network with headquarters in London, United Kingdom. PwC ranks as the second largest professional services firm in the world and is one of the Big Four auditors, along with Deloitte, EY and KPMG.