QA Analyst, Customer Care

Welcome to Priceline, a leading online travel agency that empowers travelers to book the perfect trip at the best price. We are currently seeking a highly motivated and detail-oriented individual to join our team as a QA Analyst, Customer Care. As a QA Analyst, you will play a critical role in ensuring the quality of our customer care operations, helping to maintain and improve our high standards of service. If you are passionate about customer satisfaction and have a keen eye for detail, we would love to have you on board. Join us and be a part of a dynamic and innovative company that is dedicated to providing exceptional travel experiences for our customers. In this role, you will be responsible for conducting quality assurance tests and analyzing customer interactions to identify areas for improvement. You will work closely with our customer care team to develop and implement strategies for enhancing the overall customer experience. To excel in this position, you must have strong communication skills, the ability to multitask, and a strong understanding of customer needs. A minimum of 2 years of experience in a QA or customer care role is required, along with a bachelor's degree in a relevant field. If you are driven, detail-oriented, and ready to take on new challenges, we encourage you to apply and become a part of our team at Priceline.

• Conduct quality assurance tests on customer care operations to ensure high standards of service are maintained.
• Analyze customer interactions and identify areas for improvement.
• Collaborate with customer care team to develop and implement strategies for enhancing the overall customer experience.
• Communicate effectively with team members and provide feedback on QA test results.
• Multitask and prioritize tasks to meet deadlines and ensure efficient workflow.
• Understand and anticipate customer needs to provide exceptional service.
• Stay updated on industry trends and best practices to continuously improve customer care operations.
• Utilize strong attention to detail to identify and resolve any issues or discrepancies in customer care processes.
• Maintain accurate and organized records of QA tests and results.
• Possess a minimum of 2 years of experience in a QA or customer care role.
• Hold a bachelor's degree in a relevant field.

According to JobzMall, the average salary range for a QA Analyst, Customer Care in Toronto, ON, Canada is between $45,000 and $60,000 per year. This may vary depending on factors such as the specific company, the candidate's experience and qualifications, and the job duties and responsibilities. Experienced QA Analysts with specialized skills and in-demand certifications may earn higher salaries.

Priceline.com is an online travel agency for finding discount rates for travel-related purchases such as airline tickets and hotel stays. The company facilitates the provision of travel services from its suppliers to its clients.