IT Support Specialist

We are looking for a passionate, detail-oriented IT Support Specialist to join our team at Premium Retail Services! The ideal candidate should have proven experience in providing technical support to end users and have a strong background in troubleshooting various hardware and software issues. We are searching for a friendly, customer-focused individual with excellent problem-solving skills and the ability to work independently. If you have a great attitude and the desire to grow professionally, we would love to hear from you!

Responsibilities:

1. Provide technical support to end users via phone, email, and other communication channels.
2. Troubleshoot hardware and software issues quickly and efficiently.
3. Respond to customer inquiries in a timely manner and maintain a positive attitude.
4. Investigate and resolve customer complaints and inquiries.
5. Identify and document system problems and resolutions.
6. Monitor and maintain systems to ensure optimal performance.
7. Track and monitor service requests and ensure they are addressed in a timely manner.
8. Assist in the implementation of new technologies.
9. Keep up-to-date with the latest technologies and trends in the IT industry.
10. Participate in training and professional development opportunities.

According to JobzMall, the average salary range for a IT Support Specialist in St. Louis, MO, USA is between $50,000 and $75,000. This range is based on salary surveys of individuals with the same job title, location, and experience level. The salary range may vary depending on the type of work experience, certifications, and other factors.

Premium represents your favorite brands at retail, helping to drive brand awareness and sales. We connect shoppers with the products they love by sharing our expertise and creating incredible brand experiences through merchandising and engagement in your favorite retailers like Walmart, Best Buy, Walgreens, and many more. Clients choose us because they count on high-caliber talent and quality standards. We’ve grown by over 35% in the past 5 years and our diverse team continues to grow with us. We’re headquartered in Missouri, but the heart of Premium is our thousands of employees across the United States and Canada.