Director - Digital Customer Experience

Welcome to PPL Corp, a leading energy company committed to delivering innovative solutions for our customers. We are currently seeking a highly skilled and experienced Director of Digital Customer Experience to join our team. In this role, you will be responsible for driving the overall strategy and execution of our digital customer experience, ensuring that our customers have a seamless and user-friendly online experience. As a key leader in our organization, we are looking for someone with extensive experience in digital customer experience and a passion for delivering exceptional service. If you are a dynamic leader with a strong understanding of digital trends and technologies, we want you to join our team.

1. Develop and implement a comprehensive strategy for digital customer experience, aligned with the company's overall goals and objectives.
2. Oversee all aspects of the digital customer experience, including website design, user interface, and functionality.
3. Collaborate with cross-functional teams to ensure a seamless and consistent customer experience across all digital platforms.
4. Utilize customer data and feedback to continuously improve and enhance the digital experience.
5. Stay updated on emerging digital trends and technologies, and make recommendations for their implementation to enhance the customer experience.
6. Lead and mentor a team of digital customer experience professionals, providing guidance and support to drive success.
7. Monitor and analyze key metrics to measure the effectiveness of the digital customer experience and make data-driven decisions for improvement.
8. Ensure compliance with industry regulations and best practices related to digital customer experience.
9. Foster a customer-centric culture within the organization, constantly seeking ways to improve and exceed customer expectations.
10. Collaborate with other departments, such as marketing and IT, to ensure a cohesive and integrated approach to digital customer experience.
11. Represent the company in external forums and events related to digital customer experience.
12. Develop and manage the budget for digital customer experience initiatives.
13. Communicate updates and progress on digital customer experience initiatives to senior management and stakeholders.

According to JobzMall, the average salary range for a Director - Digital Customer Experience in Allentown, PA, USA is $132,000 - $180,000 per year. This can vary depending on the size and industry of the company, as well as the individual's level of experience and skills. It is always best to research the specific company and job posting for a more accurate salary range.

PPL Corp. is a holding company, which engages in the generation, transmission, and distribution of electricity and sale of gas. It operates through the following segments: United Kingdom (U.K.) Regulated, Kentucky Regulated, and Pennsylvania Regulated.