Customer Service Assistant-I
Welcome to PPL Corp, a leading energy company dedicated to providing exceptional customer service to our community. As a Customer Service Assistant-I, you will play a vital role in ensuring our customers receive the highest level of support and satisfaction. We are seeking a motivated and customer-focused individual to join our team and help us continue to deliver top-notch service. If you are passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
- Greet and welcome customers in a friendly and professional manner.
- Assist customers with inquiries, concerns, and complaints, providing prompt and accurate solutions.
- Handle a high volume of customer calls, emails, and in-person interactions with efficiency and attention to detail.
- Maintain a thorough understanding of company products and services to effectively answer customer questions and provide recommendations.
- Process customer orders, payments, and returns accurately and in a timely manner.
- Collaborate with other departments to resolve complex customer issues and escalate as needed.
- Keep detailed records of customer interactions and transactions in the company database.
- Continuously monitor and improve customer satisfaction by identifying areas for improvement and implementing solutions.
- Stay up-to-date on industry developments, company policies, and procedures to ensure accurate and consistent information is provided to customers.
- Assist with training new team members on customer service processes and procedures.
- Adhere to company guidelines and standards for professionalism, confidentiality, and ethical behavior.
- Collaborate with team members to achieve department goals and contribute to a positive and productive work environment.
Excellent Communication Skills: The Customer Service Assistant-I Must Possess Strong Communication Skills, Both Verbal And Written, To Effectively Interact With Customers And Address Their Concerns.
Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In The Utility Industry, Is A Desired Qualification For The Customer Service Assistant-I Position.
Proficient In Technology: The Ideal Candidate Should Be Comfortable Using Various Computer Systems And Software, As Well As Have Experience With Data Entry And Navigating Customer Databases.
Problem-Solving Skills: The Customer Service Assistant-I Should Have The Ability To Think Critically And Find Solutions To Customer Inquiries And Concerns, Often In A Fast-Paced And High-Pressure Environment.
Team Player: As A Member Of The Customer Service Team, The Customer Service Assistant-I Must Be Able To Work Collaboratively With Colleagues And Contribute To A Positive And Supportive Work Environment.
Communication Skills
Data Entry
Time Management
Multitasking
Attention to detail
Organizational Skills
Conflict Resolution
customer service
Active listening
Teamwork
Problem-Solving
Communication
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Customer Service Assistant-I is $25,000 to $35,000 per year. However, this can vary depending on factors such as location, company size and industry. Some Customer Service Assistant-I positions may also include additional benefits and bonuses.
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PPL Corp. is a holding company, which engages in the generation, transmission, and distribution of electricity and sale of gas. It operates through the following segments: United Kingdom (U.K.) Regulated, Kentucky Regulated, and Pennsylvania Regulated.
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