Collections Meter Service Rep (Temporary)

At PPL Corp, we strive to provide our customers with reliable and efficient service. As a Collections Meter Service Rep (Temporary), you will play an integral role in ensuring that our customers are accurately billed for their energy usage. We are looking for a detail-oriented and customer-focused individual to join our team. If you have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply for this temporary position with the potential for permanent employment.

1. Accurately collect and record customer meter readings to ensure proper billing for energy usage.
2. Communicate with customers regarding billing inquiries and payment options in a professional and courteous manner.
3. Investigate and resolve any discrepancies or issues with meter readings or billing statements.
4. Maintain accurate and up-to-date records of customer accounts and payments.
5. Collaborate with other departments to troubleshoot and resolve customer service issues.
6. Follow company policies and procedures for proper handling of customer accounts and personal information.
7. Provide prompt and efficient responses to customer inquiries and complaints.
8. Strive to achieve and exceed performance metrics for accuracy and customer satisfaction.
9. Maintain a high level of professionalism and customer service in all interactions with customers.
10. Continuously monitor and identify areas for improvement in the collections and billing process.

According to JobzMall, the average salary range for a Collections Meter Service Rep (Temporary) is $14-$18 per hour.

PPL Corp. is a holding company, which engages in the generation, transmission, and distribution of electricity and sale of gas. It operates through the following segments: United Kingdom (U.K.) Regulated, Kentucky Regulated, and Pennsylvania Regulated.