Product Specialist

As a Product Specialist at PPD-Pharmaceutical Product Development, you will be the bridge between our clients and the company, utilizing your strong interpersonal and communication skills in order to provide an exceptional customer experience. We are looking for an individual who is passionate about delivering high-quality customer service, can proactively identify and resolve issues, and is comfortable working in a fast-paced environment.The ideal candidate should have a bachelor’s degree in a related field and at least two years of experience providing customer service or working in a product development environment. You should also have strong problem-solving and analytical skills, as well as excellent written and verbal communication skills. Additionally, you should be organized and able to manage multiple tasks simultaneously. If you have a passion for delivering an exceptional customer experience, we want to hear from you!

Responsibilities:

1. Serve as the primary point of contact between clients and the company, responding to inquiries and providing customer service as needed.
2. Proactively identify and resolve any customer issues that may arise.
3. Utilize strong problem-solving and analytical skills to resolve customer issues.
4. Maintain accurate records of customer interactions and issue resolutions.
5. Develop and recommend product development strategies that are tailored to customer needs.
6. Monitor customer feedback and recommend improvements to the product development process.
7. Collaborate with internal teams to ensure customer satisfaction.
8. Remain up-to-date on industry trends, new products, and services.
9. Ensure compliance with company policies and procedures.
10. Manage multiple tasks simultaneously and remain organized.

According to JobzMall, the average salary range for a Product Specialist is $50,000 to $70,000 per year. This range may vary depending on the job title, experience, location, and other factors.

PPD, Inc. is a global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.