Application Support Analyst

Are you searching for a challenging and rewarding career in the pharmaceutical industry? Look no further! PPD-Pharmaceutical Product Development is currently seeking an experienced Application Support Analyst to join our dynamic team. As an Application Support Analyst, you will play a crucial role in ensuring the smooth functioning of our technology systems, supporting our clients and internal teams in their use of critical applications. This is an exciting opportunity for a highly motivated and detail-oriented individual to join a global leader in the pharmaceutical industry. If you have a passion for technology and a drive for excellence, we want to hear from you! Read on to learn more about the qualifications and responsibilities of this role.

1. Provide technical support for various critical applications used by the company and its clients.
2. Troubleshoot and resolve any issues or errors with the applications in a timely manner.
3. Collaborate with internal teams and external clients to gather and analyze requirements for new application features or enhancements.
4. Develop and maintain user manuals, training materials, and other documentation related to the applications.
5. Monitor and maintain the performance and functionality of the applications.
6. Conduct regular testing and quality assurance checks to ensure the accuracy and reliability of the applications.
7. Stay up-to-date with the latest technology trends and advancements in the pharmaceutical industry to make informed recommendations for application improvements.
8. Train and support end-users in the proper use and functionality of the applications.
9. Work with vendors and IT teams to implement new applications and upgrades.
10. Collaborate with cross-functional teams to ensure the seamless integration of applications with other systems.
11. Maintain and enforce data security protocols and procedures for the applications.
12. Troubleshoot and resolve any network or infrastructure issues that may impact the functionality of the applications.
13. Assist in the development and implementation of disaster recovery plans and procedures for the applications.
14. Participate in on-call rotation for after-hours support and incident management.
15. Continuously identify and implement process improvements to increase efficiency and effectiveness of application support.

According to JobzMall, the average salary range for a Application Support Analyst in Paisley, UK is between £30,000 - £45,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry the analyst is working in. Additionally, some companies may offer bonuses or other benefits that can increase the overall salary.

PPD, Inc. is a global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.