Application Specialist

We are looking for an experienced and highly motivated Application Specialist to join the team at PPD-Pharmaceutical Product Development. As an Application Specialist, you will be responsible for providing support to our clients with their software applications. To be successful in this role, you must have excellent technical, customer service, and problem-solving skills. You should also be comfortable working independently and have the ability to quickly learn new software applications. If you have a passion for technology and a strong commitment to providing exceptional customer service, we want to hear from you!

Responsibilities:

1. Assist clients with their software applications, troubleshoot any technical issues, and provide technical support as needed.
2. Develop and maintain strong relationships with clients to ensure satisfaction with their software applications.
3. Monitor and analyze customer feedback and requests to identify areas for improvement and potential solutions.
4. Train users on the features and functionality of new software applications.
5. Analyze customer data to better understand their needs and improve the user experience.
6. Develop and implement quality assurance processes for new and existing software applications.
7. Research and stay up-to-date on the latest technologies and software applications.
8. Provide customer service by responding to customer inquiries and complaints in a timely manner.
9. Monitor and maintain software applications to ensure they are functioning properly.
10. Work with development teams to create new software applications and features.

According to JobzMall, the average salary range for a Application Specialist is between $45,000 - $85,000. The salary range can vary depending on the employee's experience, geographic location, and the company they work for.

PPD, Inc. is a global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.