Customer Service Specialist

Are you passionate about customer service and experienced in providing exceptional service? Pottery Barn is looking for a Customer Service Specialist to join our team of dedicated and knowledgeable professionals. In this role, you will be the primary point of contact for customers, ensuring that their inquiries are answered promptly and professionally. As a Customer Service Specialist, you will be integral in delivering an exceptional customer experience, helping to build strong relationships and loyalty to our brand.The ideal candidate for this position will have a friendly and positive attitude, excellent communication skills, and a demonstrated commitment to providing superior customer service. A minimum of two years of customer service experience is required, as is experience with both inbound and outbound phone support. You must also have a strong working knowledge of Microsoft Office applications (Outlook, Word, and Excel). Experience with CRM systems is preferred, but not required. If this sounds like the perfect opportunity to apply your customer service skills, we want to hear from you!

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Provide customers with accurate information and advice.
3. Develop relationships with customers to build loyalty and trust.
4. Handle customer complaints in a courteous and efficient manner.
5. Ensure customer inquiries are resolved in a satisfactory manner.
6. Maintain a working knowledge of Microsoft Office applications and CRM systems.
7. Track customer inquiries and resolutions for quality assurance.
8. Monitor customer feedback and provide constructive suggestions for improvement.
9. Assist with special projects and other duties as assigned.

According to JobzMall, the average salary range for a Customer Service Specialist in Miami, FL, USA is between $31,311 and $45,218 per year. The salary range may vary depending on a variety of factors, such as experience, education, industry, and the size of the company.

Pottery Barn is an American upscale home furnishing store chain and e-commerce company, with retail stores in the United States, Canada, Mexico and Australia. Pottery Barn is a wholly owned subsidiary of Williams-Sonoma, Inc. The company is headquartered in San Francisco, California. Pottery Barn also operates several specialty stores such as Pottery Barn Kids and Pottery Barn Teen. It has three retail catalogues: the traditional Pottery Barn catalogue; Pottery Barn Bed + Bath to focus on its bed and bath lines; and one for outdoor furniture.