Assistant Store Manager - Sales & Service
Welcome to Pottery Barn, where design and quality come together to create a unique shopping experience. We are seeking an enthusiastic and customer-focused Assistant Store Manager - Sales & Service to join our team. As the Assistant Store Manager, you will play a vital role in driving sales and providing exceptional service to our valued customers. This is an exciting opportunity for an individual who is passionate about home decor and has a strong background in sales and customer service. If you are a motivated and dynamic leader with a keen eye for design and a drive to exceed sales goals, we want to hear from you!
- Oversee and manage the sales and service operations of the Pottery Barn store.
- Develop and maintain a strong customer service culture within the store, ensuring that all team members provide exceptional service to customers.
- Train and mentor sales associates to effectively communicate product knowledge and provide excellent customer service.
- Utilize sales strategies to increase store revenue and achieve sales goals.
- Monitor and analyze sales data to identify trends and areas for improvement.
- Collaborate with the store manager and other department managers to develop and implement effective sales and customer service strategies.
- Ensure that the store is visually appealing and that all merchandise is displayed in an attractive and organized manner.
- Handle and resolve any customer complaints or issues promptly and effectively.
- Conduct regular performance evaluations and provide feedback and coaching to team members.
- Maintain a positive and professional working relationship with all team members and foster a team-oriented environment.
- Assist with inventory management and stock replenishment to ensure product availability for customers.
- Stay up-to-date with industry trends and product knowledge to provide informed recommendations to customers.
- Take on additional tasks and responsibilities as assigned by the store manager.
- Adhere to company policies and procedures, including those related to sales, customer service, and safety.
- Contribute to a positive and welcoming shopping experience for all customers.
Prior Retail Management Experience: A Successful Assistant Store Manager For Sales & Service At Pottery Barn Should Have At Least 2-3 Years Of Experience In A Retail Management Role, Preferably In A Similar Brand Or Industry.
Strong Sales And Customer Service Skills: This Position Requires A Candidate Who Is Highly Motivated And Has A Proven Track Record Of Driving Sales And Providing Exceptional Customer Service. The Ideal Candidate Should Have Excellent Communication And Interpersonal Skills To Effectively Lead A Team And Interact With Customers.
Knowledge Of Home Decor And Design: As A Brand That Specializes In Home Furnishings And Decor, It Is Important For The Assistant Store Manager To Have A Passion For And Knowledge Of Interior Design And Home Decor Trends. This Will Allow Them To Assist Customers With Product Selection And Provide Guidance To The Sales Team.
Leadership And Team Management Abilities: The Assistant Store Manager Will Be Responsible For Overseeing A Team Of Sales Associates And Ensuring They Are Meeting Their Goals And Providing Excellent Service. The Ideal Candidate Should Have Experience In Training, Coaching, And Managing A Team To Drive Results And Maintain A Positive Work Environment.
Strong Organizational And Operational Skills: This Role Requires The Ability To Handle Multiple Tasks And Responsibilities, Such As Inventory Management, Visual Merchandising, And Store Operations. The Candidate Should Have Strong Organizational Skills And A Detail-Oriented Approach To Effectively Manage These Aspects Of The Store. Prior Experience In Retail Operations Or Visual Merchandising Is A Plus.
Communication Skills
Time Management
Product knowledge
Inventory Control
customer service
Visual merchandising
Team Leadership
Sales management
staff training
Problem-Solving
retail operations
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Assistant Store Manager - Sales & Service in Berkeley, CA, USA is $45,000-$60,000 per year. However, this can vary depending on factors such as the size and type of the store, the experience and qualifications of the individual, and the overall performance of the store. Additionally, bonuses and other incentives may also be offered by some employers, which can impact the overall salary range.
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Pottery Barn is an American upscale home furnishing store chain and e-commerce company, with retail stores in the United States, Canada, Mexico and Australia. Pottery Barn is a wholly owned subsidiary of Williams-Sonoma, Inc. The company is headquartered in San Francisco, California. Pottery Barn also operates several specialty stores such as Pottery Barn Kids and Pottery Barn Teen. It has three retail catalogues: the traditional Pottery Barn catalogue; Pottery Barn Bed + Bath to focus on its bed and bath lines; and one for outdoor furniture.
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