Assistant Store Manager - Sales & Service

Welcome to Pottery Barn! We are a leading home furnishing retailer known for our timeless designs and exceptional customer service. We are currently seeking an Assistant Store Manager for Sales & Service to join our team and help us continue our tradition of providing a personalized shopping experience for our customers. This is an exciting opportunity for someone with a passion for sales and a strong drive to lead and mentor a team. If you have a proven track record of success in a retail environment, excellent communication and organizational skills, and a customer-focused mindset, we want to hear from you! Join us in creating beautiful spaces and making our customers' homes feel truly special.

1. Oversee and manage the sales floor, ensuring a positive and welcoming environment for customers.
2. Train and mentor sales associates on customer service and sales techniques, providing ongoing coaching and feedback to help them reach their full potential.
3. Monitor sales goals and metrics, and implement strategies to achieve and exceed targets.
4. Develop and maintain relationships with customers, providing personalized and exceptional service to drive customer loyalty.
5. Collaborate with visual merchandising team to ensure the store is visually appealing and products are effectively displayed.
6. Handle customer inquiries, complaints, and returns in a timely and professional manner.
7. Assist in inventory management, including ordering and receiving merchandise, and conducting regular inventory counts.
8. Create and implement sales promotions and events to drive sales and increase customer engagement.
9. Work closely with Store Manager to develop and implement sales strategies and goals.
10. Monitor and track store performance, analyzing sales data and identifying areas for improvement.
11. Conduct regular team meetings to communicate company updates, sales targets, and provide ongoing training and development.
12. Ensure compliance with company policies and procedures, including safety and security protocols.
13. Collaborate with other departments, such as marketing and operations, to ensure a seamless and efficient operation.
14. Continuously strive to improve customer satisfaction and provide an exceptional shopping experience for every customer.
15. Lead by example, demonstrating excellent sales and service skills and promoting a positive and enthusiastic work environment.

According to JobzMall, the average salary range for a Assistant Store Manager - Sales & Service in Portland, OR, USA is approximately $38,000 - $50,000 per year. This salary range can vary based on factors such as the size and location of the store, the experience and qualifications of the individual, and the overall performance of the store.

Pottery Barn is an American upscale home furnishing store chain and e-commerce company, with retail stores in the United States, Canada, Mexico and Australia. Pottery Barn is a wholly owned subsidiary of Williams-Sonoma, Inc. The company is headquartered in San Francisco, California. Pottery Barn also operates several specialty stores such as Pottery Barn Kids and Pottery Barn Teen. It has three retail catalogues: the traditional Pottery Barn catalogue; Pottery Barn Bed + Bath to focus on its bed and bath lines; and one for outdoor furniture.