Assistant Store Manager - Sales & Service

Welcome to Pottery Barn, where we believe that your home should be a reflection of your unique style and personality. We are currently seeking an Assistant Store Manager for Sales & Service to join our team and help us provide exceptional customer service and sales support. As an Assistant Store Manager, you will play a crucial role in ensuring that our customers have an unforgettable shopping experience and that our store runs smoothly and efficiently. We are looking for a passionate and driven individual with a strong background in sales and customer service, who is ready to take on a leadership role and help us continue to grow and succeed. If you are a people-oriented, organized, and energetic individual with a love for home decor and design, we would love to have you on our team.

1. Provide exceptional customer service to all Pottery Barn customers, ensuring that their needs and expectations are met.
2. Assist in managing and training sales associates to provide excellent service and achieve sales goals.
3. Oversee daily store operations, including opening and closing procedures, inventory management, and visual merchandising.
4. Monitor and analyze sales data to identify opportunities for improvement and implement strategies to increase sales.
5. Act as a role model for sales associates by demonstrating a strong work ethic and providing guidance and support.
6. Assist customers with product selection, knowledge of products, and special orders.
7. Maintain a positive and professional relationship with customers, handling any complaints or issues with efficiency and empathy.
8. Collaborate with the store manager to create and implement sales and marketing strategies to attract and retain customers.
9. Ensure the store is clean, organized, and well-stocked at all times.
10. Assist in recruiting, hiring, and training new sales associates.
11. Monitor and report on store metrics, such as sales performance, customer feedback, and employee satisfaction.
12. Continuously stay updated on product knowledge and industry trends to provide accurate and helpful information to customers.
13. Adhere to company policies and procedures, including safety and security protocols.
14. Assist in conducting performance evaluations and providing feedback to sales associates.
15. Foster a positive and productive work environment by promoting teamwork and effective communication.

According to JobzMall, the average salary range for a Assistant Store Manager - Sales & Service in Lancaster, PA, USA is $36,000 - $55,000 per year. However, the actual salary may vary depending on the specific job responsibilities, experience, and qualifications of the individual. Other factors that may impact salary include the type and size of the company, location, and industry.

Pottery Barn is an American upscale home furnishing store chain and e-commerce company, with retail stores in the United States, Canada, Mexico and Australia. Pottery Barn is a wholly owned subsidiary of Williams-Sonoma, Inc. The company is headquartered in San Francisco, California. Pottery Barn also operates several specialty stores such as Pottery Barn Kids and Pottery Barn Teen. It has three retail catalogues: the traditional Pottery Barn catalogue; Pottery Barn Bed + Bath to focus on its bed and bath lines; and one for outdoor furniture.