Assistant Store Manager - Sales & Service
Welcome to Pottery Barn, where we believe in creating beautiful and functional spaces for our customers to call home. We are seeking a highly motivated and customer-focused individual to join our team as an Assistant Store Manager - Sales & Service. In this role, you will have the opportunity to lead a team of sales associates and provide exceptional service to our valued customers. If you have a passion for home decor and a knack for driving sales, we want to hear from you! Keep reading for more details on this exciting opportunity.
- Lead and supervise a team of sales associates to ensure they provide excellent customer service and achieve sales goals.
- Train and mentor sales staff on product knowledge, effective sales techniques, and exceptional customer service.
- Create and maintain a positive and welcoming atmosphere in the store for both customers and employees.
- Collaborate with the Store Manager to develop and implement sales strategies to increase revenue and meet sales targets.
- Monitor and analyze sales reports and data to identify trends and opportunities for improvement.
- Assist customers in finding and purchasing products that meet their needs and preferences.
- Handle customer inquiries, complaints, and returns in a professional and timely manner.
- Ensure the store is well-stocked, organized, and visually appealing at all times.
- Conduct regular meetings with the sales team to communicate sales goals, provide updates, and address any concerns.
- Maintain a thorough understanding of company policies, procedures, and products to accurately answer customer questions.
- Collaborate with other departments, such as visual merchandising and inventory, to ensure a smooth and efficient operation.
- Uphold and enforce company standards, including appearance and behavior, among all employees.
- Assist in the hiring, training, and performance evaluations of sales associates.
- Continuously seek out opportunities to improve the customer experience and increase sales.
- Stay up-to-date on industry trends, competitors, and market changes to make informed decisions and stay ahead of the competition.
Experience In Retail Sales And Customer Service: The Ideal Candidate Should Have At Least 2-3 Years Of Experience In A Retail Environment, With A Proven Track Record Of Meeting Sales Targets And Providing Exceptional Customer Service.
Strong Leadership Skills: As An Assistant Store Manager, The Candidate Will Be Responsible For Overseeing A Team Of Sales Associates And Ensuring That They Are Motivated, Trained, And Meeting Their Goals. Therefore, Strong Leadership And Management Skills Are Essential.
Excellent Communication And Interpersonal Skills: The Candidate Should Possess Excellent Communication Skills And The Ability To Effectively Interact With Customers, Employees, And Management. This Includes Being Able To Resolve Conflicts And Provide Feedback In A Constructive Manner.
Knowledge Of Pottery Barn Products And Brand: It Is Important For The Candidate To Have A Strong Understanding Of Pottery Barn's Products, As Well As The Brand's Values, Mission, And Aesthetic. This Will Enable Them To Effectively Promote And Sell Products To Customers.
Organizational And Multitasking Abilities: The Candidate Should Be Able To Handle Multiple Tasks And Responsibilities, Such As Managing Inventory, Scheduling Staff, And Handling Customer Inquiries, In A Fast-Paced And Dynamic Retail Environment. Strong Organizational Skills And The Ability To Prioritize Tasks Are Essential For Success In This Role.
Communication Skills
Time Management
Product knowledge
Inventory Control
customer service
Visual merchandising
Team Leadership
Sales management
Training and Development
Problem-Solving
retail operations
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Assistant Store Manager - Sales & Service in Bellevue, WA, USA is between $40,000 and $60,000 per year. This may vary depending on the specific company, experience level, and location.
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Pottery Barn is an American upscale home furnishing store chain and e-commerce company, with retail stores in the United States, Canada, Mexico and Australia. Pottery Barn is a wholly owned subsidiary of Williams-Sonoma, Inc. The company is headquartered in San Francisco, California. Pottery Barn also operates several specialty stores such as Pottery Barn Kids and Pottery Barn Teen. It has three retail catalogues: the traditional Pottery Barn catalogue; Pottery Barn Bed + Bath to focus on its bed and bath lines; and one for outdoor furniture.
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