Social Care Agent

7100 Corporate Dr, Plano, TX 75024, USA

Full-TimeDepends on ExperienceEntry LevelAssociate

Job Description

Monitor inbound social conversation across Pizza Hut social media channels to identify brand response opportunities to customer comments, questions or concerns. Manage and process inbound customer comments and responses within a social media software platform. Development of responses on the social channels within brand voice guidelines and a designated response time. Active participation in monthly quality review sessions to gather feedback on performance against core KPIs. Regular participation in relevant brainstorms and working sessions to generate new ideas and best practices for your team. Passionate about helping people: you are personable, sincere, humble and want to solve the issues at hand. A cultural savant: you are absorbed in the world of pop culture and understand what makes a timely response relevant, interesting and fun.

Where is this job?

This job is located at 7100 Corporate Dr, Plano, TX 75024, USA

Job Qualifications

Previous customer care experience either in-person, via phone or online channels
Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-task environment
This role will require a mix of afternoon, evening, weekend, and some holiday shifts

Required Skills

Time Management
Presentation skills
Customer Service skills

Soft Skills

Multitasking
Process Improvement
Verbal communication
Detail Oriented
written communication
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Social Care Agent in 7100 Corporate Dr, Plano, TX 75024, USA is $44,922 to $68,649 per year.

Additional Information

Pizza Hut is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 6th, 2020

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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