Front Office Assistant, Outpatient Rheumatology
Welcome to Piedmont Healthcare, where we are dedicated to providing high-quality, patient-centered care. We are currently seeking a Front Office Assistant to join our team in the Outpatient Rheumatology department. As the first point of contact for our patients, you will play a crucial role in creating a welcoming and efficient environment. We are looking for a detail-oriented individual with excellent communication and customer service skills to join our team. If you are passionate about making a difference in the lives of others and thrive in a fast-paced healthcare environment, we encourage you to apply.
- Greet and welcome patients and visitors in a friendly and professional manner.
- Answer incoming calls and direct them to the appropriate department or individual.
- Schedule appointments and manage the appointment calendar for the Outpatient Rheumatology department.
- Verify patient insurance and demographic information, ensuring accuracy and completeness.
- Collect and process patient payments, including copays and outstanding balances.
- Assist patients with completing necessary forms and paperwork.
- Maintain patient records and ensure confidentiality of all patient information.
- Monitor and maintain the cleanliness and organization of the waiting area and front desk.
- Collaborate with other departments to ensure timely and efficient patient care.
- Address patient inquiries and concerns, escalating to the appropriate department or individual when necessary.
- Continuously strive to provide excellent customer service and patient satisfaction.
- Adhere to all organizational policies and procedures, including HIPAA regulations.
- Participate in training and development opportunities to enhance skills and knowledge.
- Maintain a positive and professional attitude, promoting a welcoming and caring environment for patients and staff.
- Perform other duties as assigned by the supervisor or manager.
High School Diploma Or Equivalent: The Ideal Candidate For A Front Office Assistant Position At Piedmont Healthcare Should Possess A High School Diploma Or Equivalent Education. This Ensures That The Candidate Has A Basic Understanding Of Math, Language, And Computer Skills Which Are Essential For The Job.
Previous Experience In A Medical Office Setting: Experience In A Medical Office Setting, Especially In The Field Of Rheumatology, Is Highly Preferred. This Experience Will Ensure That The Candidate Is Familiar With Medical Terminology, Insurance Processes, And Patient Scheduling.
Excellent Communication And Interpersonal Skills: As A Front Office Assistant, The Candidate Will Be The First Point Of Contact For Patients And Visitors. Therefore, Strong Communication And Interpersonal Skills Are Essential For Providing A Positive And Welcoming Experience To Patients And Their Families.
Knowledge Of Electronic Medical Record Systems: Piedmont Healthcare Utilizes An Electronic Medical Record System For Patient Information And Records. The Ideal Candidate Should Have Prior Experience Working With Such Systems Or Be Willing To Undergo Training To Become Proficient In Using Them.
Ability To Multitask And Work In A Fast-Paced Environment: The Front Office Assistant Will Be Responsible For Various Tasks Such As Answering Phone Calls, Scheduling Appointments, And Maintaining Patient Records. The Ability To Multitask And Work Efficiently In A Fast-Paced Environment Is Crucial For Success In This Role.
Data Entry
Communication
Time Management
Organizational Skills
customer service
Medical Terminology
Electronic Medical Records
Multi-tasking
Insurance Verification
Scheduling Appointments
Patient Registration
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Office Assistant, Outpatient Rheumatology in Cartersville, GA, USA is $28,000-$34,000 per year. This may vary depending on factors such as experience, skills, and location.
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A private, not-for-profit organization with 800 locations serving 2.5 million patients across Georgia, Piedmont is transforming healthcare, creating a destination known for the best clinicians and a one-of-a-kind experience that always puts patients first. Today, more than 110 years since it was founded, Piedmont is known as a leading health system in treatment of heart disease, organ transplantation and cancer care with 11 hospitals, 27 urgent care centers, 28 Piedmont QuickCare locations, 555 Piedmont Clinic physician practice locations and more than 2,300 Piedmont Clinic members.
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