Call Center Specialist

Are you a customer service superstar with a passion for helping others? Do you thrive in a fast-paced and dynamic work environment? If so, we have the perfect opportunity for you! Piedmont Healthcare is seeking a dedicated Call Center Specialist to join our team and provide exceptional customer service to our patients and their families. In this role, you will be the first point of contact for our patients, assisting them with appointments, answering inquiries, and providing support. If you possess excellent communication skills, a positive attitude, and a strong desire to make a difference in the lives of others, we want to hear from you! Join our team and be a part of a leading healthcare organization dedicated to providing the highest quality care to our community.

1. Serve as the first point of contact for patients calling into the call center, providing exceptional customer service and representing Piedmont Healthcare in a professional and friendly manner.
2. Assist patients with scheduling appointments, handling inquiries, and providing support for any concerns or issues they may have.
3. Utilize the call center system and other technology to accurately and efficiently document patient interactions and maintain patient records.
4. Collaborate with other members of the call center team to ensure all calls are answered promptly and all patient needs are addressed in a timely manner.
5. Use active listening skills to understand and empathize with patients, and provide appropriate solutions and resources to meet their needs.
6. Stay up-to-date on all Piedmont Healthcare services, policies, and procedures in order to provide accurate and knowledgeable information to patients.
7. Handle confidential and sensitive information with discretion and professionalism.
8. Collaborate with other departments and healthcare professionals to resolve patient issues and improve overall patient satisfaction.
9. Continuously strive to improve call center processes and procedures to enhance the patient experience.
10. Maintain a positive attitude and contribute to a collaborative and supportive team environment.
11. Adhere to all HIPAA regulations and maintain patient privacy and confidentiality at all times.
12. Participate in ongoing training and development opportunities to enhance skills and knowledge.
13. Display a strong commitment to providing high-quality healthcare and making a positive impact on the lives of patients and their families.
14. Demonstrate excellent time-management skills and the ability to multi-task in a fast-paced and dynamic work environment.
15. Represent Piedmont Healthcare as a customer service superstar, embodying the organization's values and mission in all interactions with patients.

According to JobzMall, the average salary range for a Call Center Specialist in Augusta, GA, USA is between $25,000 and $40,000 per year. This can vary depending on the specific company, experience level, and any additional skills or qualifications the candidate may have. Some companies may offer bonuses or commissions based on performance as well.

A private, not-for-profit organization with 800 locations serving 2.5 million patients across Georgia, Piedmont is transforming healthcare, creating a destination known for the best clinicians and a one-of-a-kind experience that always puts patients first. Today, more than 110 years since it was founded, Piedmont is known as a leading health system in treatment of heart disease, organ transplantation and cancer care with 11 hospitals, 27 urgent care centers, 28 Piedmont QuickCare locations, 555 Piedmont Clinic physician practice locations and more than 2,300 Piedmont Clinic members.