Petco

Store General Manager

Petco

Reno, NV, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a passionate animal lover with strong leadership skills? Petco is seeking a Store General Manager to oversee daily operations and provide exceptional customer service to our furry and feathered friends and their owners. As the leader of our store, you will have the opportunity to create a positive and welcoming environment for both pets and their humans. We are looking for a highly motivated individual with a proven track record in retail management and a deep understanding of the pet industry. Join our team and make a difference in the lives of pets and their families!

  1. Oversee daily operations of the Petco store, ensuring smooth and efficient functioning.
  2. Create and maintain a positive and welcoming environment for both pets and their humans.
  3. Provide exceptional customer service to both pets and their owners, ensuring their needs are met and exceeded.
  4. Lead and manage a team of employees, including hiring, training, scheduling, and performance management.
  5. Develop and implement strategies to drive sales and increase profitability.
  6. Ensure compliance with company policies and procedures, as well as local and federal regulations.
  7. Maintain inventory levels and monitor product quality to meet customer demands.
  8. Continuously analyze and improve store processes to enhance efficiency and customer experience.
  9. Stay updated on industry trends and competitors' activities to make informed business decisions.
  10. Foster a culture of teamwork and collaboration among employees, encouraging open communication and promoting a positive work environment.
  11. Handle and resolve customer complaints and issues, ensuring customer satisfaction.
  12. Manage and maintain the store's budget, including expenses, revenue, and profit margins.
  13. Develop and maintain relationships with local animal shelters and rescue organizations to support pet adoption and community outreach efforts.
  14. Conduct regular performance evaluations and provide feedback and coaching to employees to promote their growth and development.
  15. Ensure the store's cleanliness, organization, and visual presentation meet company standards.
  16. Maintain a deep understanding of the pet industry, including current trends, products, and services.
  17. Represent Petco in a professional and positive manner at all times.
  18. Collaborate with other store managers and company leaders to achieve company goals and objectives.
  19. Uphold Petco's mission and values of promoting the health and well-being of pets and their owners.
  20. Continuously strive to make a difference in the lives of pets and their families through exceptional service and leadership.
Where is this job?
This job is located at Reno, NV, USA
Job Qualifications
  • Previous Retail Management Experience: A Store General Manager At Petco Should Have At Least 3-5 Years Of Experience In A Similar Role, Preferably In The Pet Industry. This Experience Should Include Managing A Team, Overseeing Operations, And Driving Sales.

  • Strong Leadership And Communication Skills: As The Head Of The Store, The General Manager Must Be Able To Effectively Lead And Communicate With Their Team, As Well As With Customers And Corporate Management. They Should Also Be Able To Delegate Tasks And Make Decisions Confidently.

  • Knowledge Of Pet Care And Products: A Store General Manager Should Have A Strong Understanding Of Pet Care And Products, As They Will Be Responsible For Ensuring The Store Is Properly Stocked And Providing Knowledgeable Guidance To Customers.

  • Financial Acumen: This Role Requires Managing The Store's Budget, Monitoring Sales And Expenses, And Meeting Financial Goals. Therefore, A Strong Understanding Of Financial Management And Analysis Is Essential For A Store General Manager.

  • Customer Service Orientation: Petco Prides Itself On Providing Exceptional Customer Service, And The Store General Manager Plays A Crucial Role In Maintaining This Standard. They Should Have A Customer-Centric Mindset And Be Able To Handle Any Customer Inquiries Or Concerns With Professionalism And Empathy.

Required Skills
  • Time Management

  • Product knowledge

  • Leadership

  • Inventory Control

  • customer service

  • Team Building

  • Financial Management

  • Merchandising

  • Retail management

  • staff training

  • Sales Strategy

  • Problem Sol

Soft Skills
  • Communication

  • Leadership

  • creativity

  • Organization

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

  • Empathy

  • Time-Management

Compensation

According to JobzMall, the average salary range for a Store General Manager in Reno, NV, USA is between $54,000 and $103,000 per year. This can vary depending on factors such as experience, location, and the specific company or store. Some Store General Managers may also receive bonuses or other forms of compensation.

Additional Information
Petco is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 5th, 2023
Apply BeforeJune 21st, 2025
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About Petco

Petco Animal Supplies, Inc., or simply Petco, is an American pet retailer in the United States, with corporate offices in San Diego and San Antonio. Petco sells pet products and services, as well as certain types of live animals; fish, reptiles, small birds, hamsters, guinea pigs, and mice for adoption. Pet services include grooming and dog training. The company also owns the naming rights to the Petco Park baseball stadium, which is home of the San Diego Padres. As of 2017, the company operates more than 1,500 locations across the United States and Mexico, including more than 85 Unleashed by Petco locations, which is a smaller-format neighborhood brand-launched, spa services, and an online shopping destination at petco.com.

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