Petco

Sales Supervisor

Petco

Baltimore, MD, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Petco, where we are passionate about providing pet parents with the best products and services for their furry family members. We are currently seeking a Sales Supervisor to join our dedicated team and help us continue to grow and thrive in the pet industry. As a Sales Supervisor, you will play a crucial role in leading and motivating our sales associates to provide exceptional customer service and drive sales. We are looking for a highly motivated and experienced individual who is committed to providing a positive and enjoyable shopping experience for our customers. If you are a pet lover with a passion for sales and leadership, we would love to hear from you!

  1. Lead and motivate a team of sales associates to meet and exceed sales goals and customer service standards.
  2. Train and onboard new sales associates, providing them with the necessary product knowledge and sales techniques.
  3. Monitor and track sales performance of the team, identifying areas for improvement and implementing strategies to increase sales.
  4. Ensure that the store is properly stocked and merchandised to meet customer demand.
  5. Create a welcoming and friendly environment for customers, ensuring that their needs are met and they have a positive shopping experience.
  6. Handle customer inquiries and complaints in a professional and timely manner.
  7. Collaborate with other departments and team members to promote and execute store events and promotions.
  8. Stay informed about industry trends and product knowledge to effectively communicate with customers and team members.
  9. Maintain a high level of cleanliness and organization in the store, adhering to company policies and procedures.
  10. Assist in scheduling and payroll management for sales associates.
  11. Monitor inventory levels and assist in replenishment orders.
  12. Follow and enforce company policies and procedures, including safety and security protocols.
  13. Collaborate with upper management to develop and implement strategies to increase store profitability.
  14. Conduct regular performance evaluations and provide feedback and coaching to sales associates.
  15. Act as a role model for the team by demonstrating exceptional customer service and sales skills.
Where is this job?
This job is located at Baltimore, MD, USA
Job Qualifications
  • Strong Leadership Skills: A Sales Supervisor At Petco Should Possess Strong Leadership Skills To Effectively Manage A Team Of Sales Associates And Drive Them Towards Achieving Sales Targets.

  • Excellent Communication Skills: The Ability To Effectively Communicate With Both Customers And Team Members Is Crucial For A Sales Supervisor To Ensure A Positive Shopping Experience For Customers And Maintain A Cohesive Team Environment.

  • Knowledge Of Pet Care Products: A Sales Supervisor At Petco Should Have Extensive Knowledge Of Pet Care Products To Assist Customers In Finding The Right Products For Their Pets And To Train And Guide Sales Associates.

  • Sales Experience: A Sales Supervisor Should Have Prior Experience In A Sales Role, Preferably In A Retail Environment, To Understand The Sales Process And Effectively Coach And Motivate Their Team Towards Achieving Sales Goals.

  • Customer Service-Oriented: Petco Prides Itself On Providing Exceptional Customer Service, And A Sales Supervisor Should Have A Customer Service-Oriented Mindset To Ensure Customer Satisfaction And Build Long-Term Relationships With Customers.

Required Skills
  • Communication

  • Time Management

  • Product knowledge

  • Leadership

  • Inventory Control

  • customer service

  • Team Building

  • Merchandising

  • Sales management

  • Training and Development

  • Problem-Solving

  • retail operations

Soft Skills
  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • creativity

  • Teamwork

  • Problem-Solving Skills

  • Communication Skills

  • Adaptability

  • Time-Management Skills

Compensation

According to JobzMall, the average salary range for a Sales Supervisor in Baltimore, MD, USA is $48,000 - $65,000 per year. This may vary depending on the industry, company size, and individual experience.

Additional Information
Petco is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 5th, 2023
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
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About Petco

Petco Animal Supplies, Inc., or simply Petco, is an American pet retailer in the United States, with corporate offices in San Diego and San Antonio. Petco sells pet products and services, as well as certain types of live animals; fish, reptiles, small birds, hamsters, guinea pigs, and mice for adoption. Pet services include grooming and dog training. The company also owns the naming rights to the Petco Park baseball stadium, which is home of the San Diego Padres. As of 2017, the company operates more than 1,500 locations across the United States and Mexico, including more than 85 Unleashed by Petco locations, which is a smaller-format neighborhood brand-launched, spa services, and an online shopping destination at petco.com.

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