Guest Experience Specialist

Are you passionate about providing exceptional customer service and have a love for animals? If so, Petco is seeking a Guest Experience Specialist to join our team! In this role, you will be responsible for creating a positive and welcoming experience for all of our customers and their furry friends. Our ideal candidate is someone who is friendly, knowledgeable, and dedicated to making sure that every guest has a memorable experience in our store. If this sounds like you, we would love to hear from you!

1. Greet and welcome customers and their pets with a friendly and positive attitude.
2. Provide exceptional customer service by actively listening to customers' needs and addressing any concerns or questions they may have.
3. Maintain a thorough knowledge of all products and services offered at Petco in order to assist customers effectively.
4. Create a welcoming and inviting atmosphere in the store to enhance the overall guest experience.
5. Ensure the store is clean, organized, and stocked with necessary supplies to meet customer needs.
6. Process customer transactions accurately and efficiently, including cash handling and credit card transactions.
7. Educate customers on proper pet care and offer recommendations for products and services to meet their specific needs.
8. Act as a brand ambassador by promoting Petco's values and mission to provide quality care for pets.
9. Handle customer complaints or issues in a professional and timely manner, escalating to management when necessary.
10. Collaborate with team members to ensure a smooth and efficient operation of the store.
11. Continuously seek opportunities to improve the guest experience and provide feedback and suggestions to management.
12. Adhere to all company policies and procedures, including safety and security protocols.
13. Maintain a positive and professional demeanor at all times, representing the company in a positive light.
14. Participate in ongoing training and development to stay updated on products, services, and industry trends.
15. Perform any other duties as assigned by management.

According to JobzMall, the average salary range for a Guest Experience Specialist in New York, NY, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific company, location, and level of experience. Some companies may offer higher salaries or additional benefits such as bonuses, commission, and health insurance. It is important to research and compare different companies to determine the best salary and benefits package for a Guest Experience Specialist position.

Petco Animal Supplies, Inc., or simply Petco, is an American pet retailer in the United States, with corporate offices in San Diego and San Antonio. Petco sells pet products and services, as well as certain types of live animals; fish, reptiles, small birds, hamsters, guinea pigs, and mice for adoption. Pet services include grooming and dog training. The company also owns the naming rights to the Petco Park baseball stadium, which is home of the San Diego Padres. As of 2017, the company operates more than 1,500 locations across the United States and Mexico, including more than 85 Unleashed by Petco locations, which is a smaller-format neighborhood brand-launched, spa services, and an online shopping destination at petco.com.