Customer Support & Analytics - Representative

Are you a passionate reader with a knack for problem-solving and data analysis? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you! Penguin Random House is seeking a Customer Support & Analytics Representative to join our team. In this role, you will be responsible for providing exceptional support to our customers while utilizing analytical skills to gather insights and improve our processes. We are looking for a self-motivated individual with excellent communication and organizational skills. If this sounds like you, we encourage you to apply and become a part of our dedicated team at Penguin Random House.

1. Provide exceptional customer support to resolve issues and inquiries in a timely and professional manner.
2. Utilize analytical skills to gather insights and identify areas for improvement in our customer support processes.
3. Collaborate with cross-functional teams to implement process improvements and enhance the overall customer experience.
4. Maintain accurate and organized records of customer interactions and support tickets.
5. Stay up-to-date with industry trends and customer needs to proactively identify and address potential issues.
6. Communicate effectively with customers and team members to ensure a seamless support experience.
7. Utilize data analysis to identify patterns and trends in customer support inquiries and provide recommendations for improvement.
8. Work efficiently in a fast-paced and dynamic environment, prioritizing tasks and meeting deadlines.
9. Continuously learn and adapt to new tools and technologies to enhance the customer support process.
10. Proactively identify and escalate complex issues to the appropriate team members for resolution.
11. Maintain a positive and professional attitude while representing Penguin Random House to customers.
12. Meet and exceed performance metrics and goals set by the company.
13. Actively participate in team meetings and training sessions to enhance skills and knowledge.
14. Collaborate with team members to create and maintain customer support resources and materials.
15. Adhere to company policies and procedures while ensuring compliance with data privacy regulations.

According to JobzMall, the average salary range for a Customer Support & Analytics - Representative in Westminster, MD, USA is $30,000 - $45,000 per year. This range can vary depending on the specific company, job responsibilities, and level of experience. Additionally, factors such as bonuses, benefits, and commission can also impact the overall salary for this position.

Penguin Random House is an American multinational conglomerate publishing company formed in 2013 from the merger of Random House and Penguin Group. As of 2013, Penguin Random House employed about 10,000+ people globally and published 15,000 titles annually under its 250 divisions and imprints.