Senior User Experience Researcher
Welcome to PayPal, a leading digital payment platform that is transforming the way people and businesses manage their finances. We are seeking a highly skilled Senior User Experience Researcher to join our dynamic team. As a Senior User Experience Researcher, you will play a crucial role in understanding our users' needs, behaviors, and motivations, and translating those insights into actionable recommendations that will shape the future of our products. We are looking for someone who is passionate about user-centered design, has a deep understanding of research methodologies, and is skilled at presenting complex data in a clear and compelling way. If you are a driven and experienced researcher with a keen eye for detail and a strong desire to make an impact, we want to hear from you!
- Conduct user research: Plan, design, and execute research studies to gather insights on user behavior, needs, and motivations. This includes conducting surveys, interviews, usability tests, and other qualitative and quantitative research methods.
- Analyze and interpret data: Collect and analyze data from various research studies and translate them into meaningful insights that will inform product decisions. This includes identifying patterns and trends, and providing actionable recommendations.
- Collaborate with cross-functional teams: Work closely with product managers, designers, engineers, and other stakeholders to understand business goals and user needs, and align research objectives with product strategy.
- Develop research strategies: Develop and implement research plans and strategies that address key business questions and support product development goals.
- Communicate findings: Present research findings and insights in a clear and compelling manner to stakeholders at all levels of the organization. This includes creating reports, presentations, and other materials to communicate research results and recommendations.
- Stay up-to-date with industry trends: Keep abreast of industry trends, best practices, and new research methodologies to continuously improve and innovate the user research process at PayPal.
- Mentor junior researchers: Provide guidance and mentorship to junior researchers, helping them develop their research skills and supporting their growth within the company.
- Maintain research standards: Ensure that research is conducted in accordance with ethical guidelines and follows industry best practices.
- Drive user-centric design: Advocate for user-centered design principles and ensure that user needs and preferences are considered in all product decisions.
- Represent PayPal: Act as a representative of PayPal in the user research community, speaking at conferences, participating in industry events, and building relationships with other researchers.
Extensive Experience In Conducting User Research: Candidates Should Possess A Minimum Of 5 Years Of Experience In Planning, Designing, And Executing User Research Studies, Including Both Qualitative And Quantitative Methodologies.
Proficiency In Various Research Methods And Tools: The Ideal Candidate Should Have A Strong Understanding Of A Wide Range Of Research Methods, Such As Usability Testing, Surveys, Interviews, And A/B Testing. They Should Also Be Proficient In Using Various Research Tools And Platforms, Such As Usertesting, Optimal Workshop, And Qualtrics.
Strong Analytical And Problem-Solving Skills: A Senior User Experience Researcher Should Be Able To Analyze And Synthesize Complex Data From Multiple Sources To Identify Patterns, Trends, And Insights. They Should Also Be Able To Identify And Solve User Experience Problems Based On Research Findings.
Excellent Communication And Collaboration Skills: As A Senior Role, The Candidate Should Have Strong Communication Skills To Effectively Present Research Findings To Cross-Functional Teams And Stakeholders. They Should Also Be Able To Collaborate With Designers, Product Managers, And Engineers To Translate Research Insights Into Actionable Design Solutions.
Knowledge Of Ux Design Principles And Best Practices: A Senior User Experience Researcher Should Have A Deep Understanding Of Ux Design Principles And Best Practices. This Includes Knowledge Of User-Centered Design, Information Architecture, Interaction Design, And Visual Design. They Should Also Stay Updated With The Latest Trends And Advancements In The Field Of Ux Research.
Data Analysis
Prototyping
Information architecture
A/B testing
survey design
usability testing
ethnographic research
Journey Mapping
User Interviews
User testing
Persona Development
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Senior User Experience Researcher in New York, NY, USA is $112,000 - $162,000 per year. This range can vary based on factors such as location, industry, and level of experience. The salary may also include bonuses and other benefits.
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PayPal Holdings, Inc. enables digital and mobile payments on behalf of consumers and merchants worldwide. It provides a simpler and safer way for businesses of all sizes to accept payments from merchant websites, mobile devices and applications, and at offline retail locations through a range of payment solutions. It also facilitates person to person payments through PayPal, Venmo, and Xoom.
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