Are you a visionary UX researcher with a passion for understanding user behavior and shaping customer experiences? Do you thrive in a fast-paced, collaborative environment where your insights can have a direct impact on the success of a global company? PayPal is seeking a Lead UX Researcher to join our dynamic team and help drive our user-centered design approach. We are looking for a self-motivated and strategic thinker with strong leadership skills and a deep understanding of user research methods. If you have a proven track record of delivering actionable insights that have driven successful product development, we would love to hear from you. Join us in creating innovative and intuitive experiences for millions of PayPal users around the world.
- Conduct user research studies to gain insights into user behavior and preferences.
- Analyze and synthesize research findings to identify key user needs and pain points.
- Collaborate with cross-functional teams to develop user-centered design solutions.
- Lead and guide junior researchers in conducting research and analyzing data.
- Develop and maintain a research roadmap to inform product development decisions.
- Stay up-to-date with industry best practices and incorporate them into research methods.
- Communicate research findings and recommendations to stakeholders in a clear and concise manner.
- Build relationships with product managers, designers, and engineers to ensure research is integrated into the product development process.
- Develop and maintain a deep understanding of PayPal's products and services.
- Continuously advocate for the user and prioritize their needs in product decisions.
- Identify and implement new research methods to improve the overall research process.
- Collaborate with other research teams within the company to share insights and best practices.
- Stay informed on industry trends and incorporate them into research strategies.
- Mentor and coach team members to improve their research skills and approaches.
- Contribute to the development of user personas and journey maps to inform design decisions.
- Lead and facilitate workshops and brainstorming sessions to generate new ideas and solutions.
- Work closely with data analysts to triangulate research findings with quantitative data.
- Proactively identify research opportunities and make recommendations for future studies.
- Ensure research is conducted with ethical standards and in compliance with GDPR and other relevant regulations.
- Foster a culture of user-centered design within the company and advocate for the value of UX research.
Extensive Experience In Conducting User Research: A Lead Ux Researcher At Paypal Should Have A Minimum Of 5-7 Years Of Experience In Conducting User Research Across Various Methodologies, Such As Usability Testing, Surveys, And Interviews. They Should Also Have A Strong Understanding Of Research Principles And Best Practices.
Proficiency In Data Analysis And Synthesis: The Ideal Candidate Should Have A Strong Analytical Mindset And Be Proficient In Analyzing And Synthesizing Large Amounts Of Data From User Research. They Should Be Able To Derive Meaningful Insights And Communicate Them Effectively To Cross-Functional Teams.
Knowledge Of Ux Design Principles: A Lead Ux Researcher Should Have A Good Understanding Of Ux Design Principles And How Research Can Inform And Improve The Design Process. They Should Be Able To Collaborate With Designers And Provide Actionable Recommendations For Improving The User Experience.
Ability To Manage Research Projects And Teams: This Role Requires Strong Project Management Skills, As The Lead Ux Researcher Will Be Responsible For Managing Multiple Research Projects Simultaneously. They Should Also Have Experience Managing And Mentoring A Team Of Researchers.
Excellent Communication And Collaboration Skills: As A Key Member Of The Ux Team, The Lead Ux Researcher Should Have Excellent Communication Skills And Be Able To Collaborate Effectively With Cross-Functional Teams, Including Designers, Product Managers, And Engineers. They Should Also Be Able To Present Research Findings To Stakeholders And Advocate For The User's Perspective.
Project Management
Data Analysis
Prototyping
Design Thinking
User Research
usability testing
Strategic Thinking
User testing
Customer Insights
Persona Development
Stakeholder Collaboration
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Lead UX Researcher in San Jose, CA, USA is between $105,000-$140,000 per year. This can vary depending on factors such as experience, skills, and company size. Some companies may offer additional benefits and bonuses as part of the compensation package.
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PayPal Holdings, Inc. enables digital and mobile payments on behalf of consumers and merchants worldwide. It provides a simpler and safer way for businesses of all sizes to accept payments from merchant websites, mobile devices and applications, and at offline retail locations through a range of payment solutions. It also facilitates person to person payments through PayPal, Venmo, and Xoom.
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