Quality and Communications Analyst

At Paychex, we are looking for an experienced Quality and Communications Analyst to join our team. We are a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. As part of our quality and communications team, you will ensure our products meet our customers’ needs and expectations.The ideal candidate for this role should possess excellent communication and interpersonal skills, a keen eye for detail, and the ability to work independently and collaboratively. You should be comfortable working in a fast-paced environment and have the ability to prioritize multiple tasks.We are seeking a motivated individual who is comfortable working with customer feedback, analyzing data, and developing processes to ensure the highest quality of service is provided. If this sounds like you, we would love to hear from you!

Responsibilities:

1. Analyze customer feedback and provide detailed reports on findings.
2. Develop processes and procedures for ensuring the highest quality of service.
3. Monitor and evaluate product performance to ensure customer satisfaction.
4. Work closely with the Quality and Communications team to ensure compliance with organizational standards.
5. Manage multiple projects and tasks while working in a fast-paced environment.
6. Monitor customer complaints and identify areas of improvement.
7. Research and analyze industry trends and best practices to ensure products meet customer needs and expectations.
8. Communicate effectively with customers and stakeholders to ensure customer satisfaction.
9. Create and maintain documentation for quality assurance and communications processes.
10. Collaborate with other teams to ensure quality and communication goals are met.

According to JobzMall, the average salary range for a Quality and Communications Analyst in Phoenix, AZ, USA is between $56,837 and $84,255.

Paychex, Inc. is an American provider of human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe.