Customer Service Advanced Resolution Representative

Paychex is looking for an enthusiastic, customer-focused individual to join our team as a full-time Customer Service Advanced Resolution Representative. As a key member of our Customer Service team, you’ll be responsible for providing outstanding customer service to our clients and colleagues. You will play an integral part in resolving customer inquiries and complaints, helping to ensure their satisfaction and helping us to meet our customer service goals.This role requires an individual who is committed to delivering the highest level of customer service, and is able to work with a wide range of customers and colleagues. To be successful in this role, you must be able to think on your feet, resolve customer inquiries and complaints in a timely manner, and have excellent verbal and written communication skills. We are looking for someone who is organized, detail-oriented, and able to multi-task in a fast-paced environment. The ideal candidate will also have experience in customer service, problem solving, and be comfortable with technology. If you feel you have the skills and experience necessary to excel in this role, we invite you to apply!

Responsibilities:

1. Provide outstanding customer service to clients and colleagues.
2. Resolve customer inquiries and complaints in a timely manner.
3. Demonstrate excellent verbal and written communication skills.
4. Think on your feet to quickly resolve customer issues and complaints.
5. Work with a wide range of customers and colleagues.
6. Remain organized and detail-oriented in a fast-paced environment.
7. Utilize problem solving skills and customer service experience.
8. Remain comfortable with and understand technology.

According to JobzMall, the average salary range for a Customer Service Advanced Resolution Representative in St. Petersburg, FL, USA is $39,062 - $48,818. This range can vary based on the company, experience, and other factors.

Paychex, Inc. is an American provider of human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe.