Client Service Representative

At Paychex, we are looking for an experienced Client Service Representative to join our team. The successful candidate will be a motivated, organized, and proactive professional who has excellent communication and problem-solving skills.The Client Service Representative will be responsible for providing outstanding customer service and delivering an exceptional client experience. You will be the first point of contact for clients, handling inbound inquiries and providing support for a wide variety of service issues. You will take ownership for resolving customer inquiries and complaints in a timely and accurate manner.The ideal candidate for this position will have a passion for customer service, an ability to work independently, and experience with payroll and/or human resources. We are looking for someone who is personable and can easily build relationships with clients. Attention to detail, the ability to multi-task, and a positive outlook are all qualities that we value in our team members.

Responsibilities for Client Service Representative:

1. Answer incoming client inquiries and provide quality customer service
2. Resolve customer complaints and inquiries in a timely and accurate manner
3. Maintain and build relationships with clients
4. Act as the first point of contact for clients
5. Keep up to date with payroll and human resources processes
6. Handle data entry and record keeping
7. Multi-task and prioritize workloads
8. Adhere to company policies and procedures
9. Remain organized and proactive
10. Maintain a positive outlook and demonstrate a passion for customer service

According to JobzMall, the average salary range for a Client Service Representative in St. Petersburg, FL, USA is between $33,000 and $40,000 per year. This salary range may vary depending on experience, education, and the type of company the Client Service Representative is employed with.

Paychex, Inc. is an American provider of human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe.