Client Service Representative

Are you an experienced and enthusiastic Client Service Representative looking for an opportunity to join a dynamic, industry-leading organization? Paychex is actively seeking a detail-oriented and customer-focused individual to join our Client Service Team. In this role, you will be responsible for providing superior customer service to our clients while resolving customer inquiries in a timely and accurate manner.To be successful in this role, you must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices. Previous customer service experience, as well as a professional demeanor, are also highly valued. If you are an experienced and dedicated professional seeking a position where you can make an impact, we encourage you to apply!

Responsibilities:

1. Provide superior customer service to Paychex clients and resolve customer inquiries in a timely and accurate manner.
2. Utilize excellent communication and problem-solving skills to effectively address customer concerns.
3. Listen to customer feedback and provide appropriate solutions.
4. Maintain a professional demeanor at all times.
5. Document customer interactions and keep records of customer inquiries.
6. Monitor customer inquiries and ensure timely resolution.
7. Follow up with customers after complaints or inquiries have been addressed.
8. Ensure customer satisfaction and provide follow-up support as needed.
9. Identify areas for improvement and recommend changes.
10. Adhere to Paychex policies and procedures.

According to JobzMall, the average salary range for a Client Service Representative in Rochester, NY, USA is between $30,000 and $45,000 per year. This range may vary depending on experience and other factors.

Paychex, Inc. is an American provider of human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe.