Customer Care Specialist
To our customers, we are the voice of Panera Bread. We advocate for the success of our guests by engaging with them through their channel of choice (phone, email, or chat), while providing industry-leading customer care, order assistance, and technical support. Since our Customer Care team supports multiple departments within our company, there is a lot of growth opportunity and a chance to become specialized in an area that you are interested in. This job is probably for you if you:
- Can type quickly and spell like a champ.
- Can remain calm and composed in a hectic environment.
- Enjoy talking to people.
- Are empathetic and kind, but can still lay down the law.
- Want to feel great about coming to work every day.
1-2 years of experience working in a contact center or customer service role.
Demonstrate work, education, or general life experience that prepared you for our data-driven, customer-focused, fast-paced world.
Time Management
Customer Service skills
Record Keeping Skills
Prioritizing skills
Communication Skills
Adaptability
Result Driven
Proven Leadership & Quality Team Player
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Panera Bread Company is an American chain store of bakery-café fast casual restaurants with over 2,000 locations, all of which are in the United States and Canada. Its headquarters are in Sunset Hills, Missouri, a suburb of St. Louis.
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