Technical Support Representative

The Technical Support Representative responds to and diagnoses problems via various contact types, such as phone, email, chat, and in-person, ensuring our customers have the best experience possible. This position recognizes and researches problems, while solving basic issues and escalating more complex issues for satisfactory resolution. Manages all incidents and requests effectively, ensuring information is accurately captured for future reference and analysis, in line with ITIL principles. Follows up with customers to ensure problems are resolved successfully and on a timely basis per documented SOPs. Escalates and prioritizes higher level issues to the appropriate assignment groups.

According to JobzMall, the average salary range for a Technical Support Representative in 1683 Walnut Grove Ave, Rosemead, CA 91770, USA is between $37,500 and $46,500 per year. This amount is based on the median wage data for the area.

Panda Restaurant Group, the world leader in Asian dining experiences and parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to becoming a world leader in people development.