Palo Alto Networks

Technical Support Engineer, Firewall

Palo Alto Networks
Bengaluru, Karnataka, India
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Palo Alto Networks, we are looking for a highly motivated and skilled Technical Support Engineer to join our team. As a Firewall specialist, you will play a crucial role in providing technical assistance to our customers and ensuring the smooth operation of our cutting-edge firewall technology. Your expertise in troubleshooting complex network and security issues, coupled with your strong communication skills, will be essential in delivering exceptional customer service and driving customer satisfaction. If you have a passion for technology and a desire to work in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.

  1. Provide technical assistance to customers in a timely and efficient manner.
  2. Troubleshoot complex network and security issues related to our firewall technology.
  3. Utilize strong communication skills to effectively communicate technical information to customers.
  4. Ensure customer satisfaction by resolving technical issues and providing exceptional customer service.
  5. Stay up-to-date with the latest firewall technology and industry trends.
  6. Collaborate with cross-functional teams to resolve customer issues.
  7. Document and report technical issues and resolutions.
  8. Identify and escalate critical issues to appropriate teams.
  9. Participate in on-call rotation to provide 24/7 support to customers.
  10. Contribute to the development of technical support processes and procedures.
  11. Train and mentor new technical support team members.
  12. Continuously improve technical knowledge and skills through training and self-study.
  13. Represent the company in a professional and positive manner at all times.
  14. Proactively identify opportunities to improve customer experience and provide feedback to relevant teams.
  15. Adhere to company policies and procedures at all times.
Where is this job?
This job is located at Bengaluru, Karnataka, India
Job Qualifications

  • In-Depth Knowledge Of Firewall Technology: A Technical Support Engineer At Palo Alto Networks Should Have A Thorough Understanding Of Firewall Technologies Such As Next-Generation Firewalls, Network Security, And Virtual Private Networks (Vpns). This Includes The Ability To Configure, Troubleshoot, And Maintain These Technologies.

  • Experience With Palo Alto Networks Products: As A Leading Cybersecurity Company, Palo Alto Networks Offers A Range Of Products And Services. A Technical Support Engineer Should Have Hands-On Experience With These Products, Including Firewalls, Endpoint Security, And Cloud Security Solutions.

  • Problem-Solving Skills: Technical Support Engineers Need To Be Able To Quickly Identify And Resolve Complex Technical Issues. This Requires Strong Problem-Solving Skills, The Ability To Think Creatively, And A Methodical Approach To Troubleshooting.

  • Excellent Communication Skills: A Technical Support Engineer Must Be Able To Effectively Communicate With Both Technical And Non-Technical Stakeholders. This Includes Explaining Complex Technical Concepts In A Clear And Concise Manner, As Well As Providing Timely Updates On Issue Resolution.

  • Customer Service Orientation: Technical Support Engineers Are The Primary Point Of Contact For Customers Experiencing Technical Issues. As Such, They Must Have A Strong Customer Service Orientation, With The Ability To Remain Calm, Empathize With Customers, And Provide Excellent Service Under Pressure.

Required Skills

  • Network protocols

  • customer service

  • Threat detection

  • Firewall configuration

  • Network troubleshooting

  • Incident response

  • cybersecurity

  • Log analysis

  • Network Monitoring

  • Security Policies

  • System Maintenance

  • Vpn Setup

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer, Firewall in Bengaluru, Karnataka, India is between ₹500,000 to ₹1,200,000 per year. This range can vary depending on factors such as experience, education, and the specific company and industry the engineer is working in. Some companies may also offer additional benefits and bonuses on top of the base salary.

Additional Information
Palo Alto Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedApril 21st, 2025
Apply BeforeAugust 19th, 2025
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About Palo Alto Networks

Palo Alto Networks, Inc. an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security.

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