Palo Alto Networks

Sr. Technical Support Engineer, Prisma SD-WAN, Focused Services

Palo Alto Networks
Plano, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Palo Alto Networks, a global leader in cybersecurity and a pioneer in cloud-delivered solutions. We are seeking a highly skilled Sr. Technical Support Engineer to join our Focused Services team and provide expert technical support for our Prisma SD-WAN product. In this role, you will have the opportunity to work with cutting-edge technology and help our clients navigate complex network challenges. We are looking for a self-motivated individual with a strong technical background and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and have a drive to continuously learn and grow, we want you on our team. Read on for more details about this exciting opportunity.

  1. Provide expert technical support for the Prisma SD-WAN product to clients.
  2. Troubleshoot and resolve complex network issues for clients.
  3. Work with cutting-edge technology to develop solutions for network challenges.
  4. Serve as a subject matter expert for the Prisma SD-WAN product and its capabilities.
  5. Collaborate with cross-functional teams to resolve customer issues and inquiries.
  6. Maintain a thorough understanding of the product and its features, updates, and releases.
  7. Proactively identify and address potential technical issues for clients.
  8. Deliver exceptional customer service and ensure client satisfaction.
  9. Act as a mentor and resource for junior technical support engineers.
  10. Keep up-to-date with industry trends and advancements in cybersecurity and network technology.
  11. Continuously learn and improve technical skills through training and self-study.
  12. Manage and prioritize multiple client cases and provide timely updates and resolutions.
  13. Communicate technical information and solutions effectively to clients with varying levels of technical knowledge.
  14. Identify opportunities for process improvement and contribute to the development of best practices.
  15. Maintain accurate and detailed records of all client interactions and technical resolutions.
Where is this job?
This job is located at Plano, TX, USA
Job Qualifications

  • Extensive Experience In Networking And Security Technologies - The Ideal Candidate Should Have A Deep Understanding And Hands-On Experience With Various Networking And Security Technologies, Including Sd-Wan, Firewalls, Routing Protocols, And Vpn.

  • Strong Troubleshooting And Problem-Solving Skills - As A Senior Technical Support Engineer, The Candidate Should Have A Proven Track Record Of Effectively Troubleshooting Complex Technical Issues And Providing Timely Resolutions To Customers.

  • Knowledge Of Palo Alto Networks Products And Solutions - The Candidate Should Have A Strong Knowledge Of Palo Alto Networks Products, Specifically Prisma Sd-Wan, And Be Able To Effectively Support And Troubleshoot Them For Customers.

  • Excellent Communication And Customer Service Skills - The Candidate Should Possess Excellent Communication Skills, Both Written And Verbal, And Be Able To Effectively Communicate Technical Information To Customers In A Clear And Concise Manner. Strong Customer Service Skills Are Also Essential In Providing A Positive Customer Experience.

  • Experience In A High-Pressure, Fast-Paced Environment - The Role Of A Sr. Technical Support Engineer Can Be Demanding And Fast-Paced, With Tight Deadlines And High-Pressure Situations. The Ideal Candidate Should Have Experience Working In A Similar Environment And Be Able To Thrive Under Pressure While Still Delivering Quality Results.

Required Skills

  • Cloud Security

  • customer service

  • Routing Protocols

  • Firewall configuration

  • Network troubleshooting

  • Problem-Solving

  • WAN Optimization

  • Quality Of Service (Qos)

  • Virtual Private Network (Vpn)

  • Sd-Wan Implementation

Soft Skills

  • Communication

  • Leadership

  • Time management

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Sr. Technical Support Engineer, Prisma SD-WAN, Focused Services in Plano, TX, USA is $100,000 to $130,000 per year. This salary range can vary depending on factors such as experience, skills, and the specific company offering the position. Additionally, technical support engineers may also receive bonuses and other benefits as part of their compensation package.

Additional Information
Palo Alto Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 26th, 2026
Apply BeforeApril 23rd, 2026
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About Palo Alto Networks

Palo Alto Networks, Inc. an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security.

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