Senior Technical Support Engineer - Prisma Access

Are you a highly skilled and experienced technical support engineer looking for the next step in your career? Look no further! Palo Alto Networks is seeking a Senior Technical Support Engineer for our Prisma Access team. In this role, you will be responsible for providing advanced technical support to our customers and working closely with our product development team to resolve complex issues. We are looking for a candidate who is a self-starter, has excellent communication skills, and is passionate about delivering exceptional customer service. If you have a strong background in networking and security, along with a desire to continuously learn and grow, we want to hear from you!

1. Provide advanced technical support to customers utilizing Palo Alto Networks' Prisma Access product.
2. Collaborate with product development team to troubleshoot and resolve complex technical issues.
3. Act as a subject matter expert on networking and security, staying up-to-date on industry trends and best practices.
4. Serve as a mentor to junior technical support engineers, providing guidance and support when needed.
5. Continuously improve and expand upon technical knowledge and skills through training and self-directed learning.
6. Utilize exceptional communication skills to effectively communicate with customers and internal teams.
7. Proactively identify and address potential issues before they become larger problems.
8. Maintain accurate and detailed records of customer interactions and resolutions.
9. Contribute to the development and improvement of technical support processes and procedures.
10. Prioritize and manage multiple customer cases simultaneously, ensuring timely and effective resolutions.
11. Serve as a brand ambassador for Palo Alto Networks, delivering exceptional customer service and building strong relationships with customers.
12. Participate in on-call rotations to provide after-hours support as needed.
13. Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling products and services.
14. Act as a liaison between customers and product development teams, providing valuable feedback and insights to inform product improvements and updates.
15. Maintain a high level of professionalism and remain calm and composed in high-pressure situations.

According to JobzMall, the average salary range for a Senior Technical Support Engineer - Prisma Access in Bengaluru, Karnataka, India is between ₹1,500,000 - ₹2,500,000 per year. This equates to roughly $21,000 - $35,000 USD per year. However, salaries may vary depending on the specific company, level of experience, and other factors.

Palo Alto Networks, Inc. an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security.