Senior Technical Support Engineer - Firewall
Welcome to Palo Alto Networks, a leading provider of cybersecurity solutions. We are seeking a highly skilled and experienced Senior Technical Support Engineer with expertise in Firewall technology to join our team. In this role, you will be responsible for providing technical support to our clients, ensuring the successful implementation and management of our Firewall products. We are looking for a dedicated and passionate individual with a strong background in network security and a proven track record of troubleshooting complex technical issues. If you are a problem-solver, customer-focused, and thrive in a fast-paced environment, we would love to hear from you.
- Provide expert technical support to clients using Palo Alto Networks Firewall products.
- Troubleshoot and resolve complex technical issues related to Firewall technology.
- Collaborate with customers to understand their specific needs and provide tailored solutions.
- Assist in the successful implementation and management of Firewall products for clients.
- Stay updated with the latest industry trends and developments in Firewall technology.
- Work closely with cross-functional teams to identify and resolve customer issues.
- Create and maintain detailed documentation of technical issues and solutions.
- Conduct training sessions for clients to ensure proper usage and understanding of Firewall products.
- Proactively identify and address potential technical issues before they impact clients.
- Provide exceptional customer service and maintain positive relationships with clients.
Extensive Knowledge Of Firewall Technologies: A Senior Technical Support Engineer At Palo Alto Networks Should Have A Deep Understanding Of Various Firewall Technologies, Including Next-Generation Firewalls, Threat Prevention, And Network Security Policies.
Strong Troubleshooting Skills: This Role Requires The Ability To Diagnose Complex Network And Security Issues, Using Advanced Troubleshooting Techniques, And Providing Timely And Effective Resolutions.
Experience In Network Security: The Ideal Candidate Should Have At Least 5 Years Of Experience In Network Security, Including Experience With Palo Alto Networks Products And Solutions.
Excellent Communication And Customer Service Skills: As A Senior Member Of The Technical Support Team, This Person Will Be Responsible For Communicating With Customers And Providing High-Quality Service. Therefore, Strong Communication Skills, Both Verbal And Written, Are Essential.
Team Leadership Skills: A Senior Technical Support Engineer Should Have Experience In Leading And Mentoring A Team Of Technical Support Engineers. This Includes Providing Guidance, Training, And Support To Team Members, As Well As Collaborating With Cross-Functional Teams To Resolve Complex Issues.
Troubleshooting
Network Security
Network protocols
customer service
Firewall configuration
Incident response
cybersecurity
Network Monitoring
Firewall Management
Network Infrastructure
Virtual Private Networks (Vpn)
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Technical Support Engineer - Firewall in Bengaluru, Karnataka, India is between ₹1,500,000 - ₹2,500,000 per year. Salaries may vary depending on the specific company, experience level, and other factors such as bonuses and benefits.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Palo Alto Networks, Inc. an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started