Manager, Network Security Customer Success Engineering
Welcome to Palo Alto Networks, the global leader in network security and cybersecurity solutions. We are seeking a highly skilled and motivated Manager of Network Security Customer Success Engineering to join our team and help drive our continued success in providing top-notch customer support and satisfaction. This role offers the opportunity to work with cutting-edge technology, collaborate with a team of talented individuals, and make a meaningful impact on our customers' network security. If you have a passion for customer success and possess the required qualifications, we encourage you to apply and become a part of our dynamic and innovative team.
- Lead and manage a team of customer success engineers to provide exceptional support and service to our customers.
- Develop and implement strategies to ensure customer satisfaction and retention.
- Work closely with cross-functional teams to identify and resolve customer issues and concerns.
- Act as a point of escalation for complex technical issues and provide guidance and support to the team.
- Monitor customer feedback and analyze data to identify areas for improvement and implement solutions.
- Create and maintain relationships with key stakeholders, including customers, partners, and internal teams.
- Stay up-to-date on industry trends and advancements in network security to provide expert knowledge and guidance to customers.
- Develop and maintain standard operating procedures and best practices for customer success engineering.
- Collaborate with sales and account management teams to drive customer success and identify upsell opportunities.
- Train and onboard new team members, providing them with the necessary tools and resources to excel in their roles.
- Ensure compliance with company policies and procedures, as well as industry regulations.
- Represent Palo Alto Networks at industry events and conferences to showcase our customer success and network security expertise.
Demonstrated Experience In Network Security: The Ideal Candidate Should Have A Strong Background In Network Security And A Deep Understanding Of The Latest Industry Trends And Threats. This Will Enable Them To Effectively Advise And Support Customers In Their Network Security Strategies.
Excellent Communication And Customer Service Skills: As A Customer Success Manager, The Candidate Will Be The Primary Point Of Contact For Customers, And Therefore, They Should Possess Exceptional Communication And Customer Service Skills. This Includes The Ability To Listen Actively, Understand Customer Needs, And Effectively Communicate Solutions.
Technical Expertise: A Strong Technical Background In Cybersecurity And Network Engineering Is A Must For This Role. The Candidate Should Be Proficient In Network Security Technologies, Such As Firewalls, Intrusion Detection/Prevention Systems, And Vpns, And Be Able To Troubleshoot And Resolve Complex Technical Issues.
Project Management Skills: As A Manager, The Candidate Will Be Responsible For Overseeing Multiple Customer Success Projects Simultaneously. Therefore, They Should Have Strong Project Management Skills, Including The Ability To Prioritize Tasks, Meet Deadlines, And Manage Resources Effectively.
Team Player And Leadership Skills: The Candidate Should Have A Proven Track Record Of Working Collaboratively With Cross-Functional Teams To Achieve Common Goals. Additionally, They Should Possess Strong Leadership Skills, Such As The Ability To Motivate And Mentor Team Members, And Drive A Culture Of Excellence And Accountability.
Engineering
Project Management
Network Security
Communication
Management
Leadership
Risk assessment
Teamwork
Strategic Thinking
Problem-Solving
Technical Expertise
Cyber
Customer Success
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Network Security Customer Success Engineering in London, UK is £63,000 - £90,000 per year. This may vary depending on the specific company, industry, and level of experience.
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Palo Alto Networks, Inc. an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security.
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