Troubleshooter

Santa Cruz, CA, USA

Full-TimeDepends on ExperienceMid-LevelHigh school or equivalent

Job Description

Are you a problem solver with a passion for delivering exceptional service? Look no further! Pacific Gas and Electric is seeking a highly skilled Troubleshooter to join our team. In this role, you will be responsible for identifying and resolving technical issues for our customers, ensuring their satisfaction and safety. We are looking for individuals who possess excellent communication skills, a strong attention to detail, and the ability to work well under pressure. If you are a self-motivated individual with a strong aptitude for troubleshooting, we want to hear from you!

Identify and troubleshoot technical issues for customers in a timely manner.
Prioritize and manage multiple customer requests in a fast-paced environment.
Communicate effectively with customers to understand the nature of their problem and provide clear and concise solutions.
Ensure customer satisfaction by resolving issues efficiently and effectively.
Adhere to safety protocols and procedures to ensure the safety of customers and team members.
Collaborate with team members to share knowledge and best practices for problem-solving.
Document all troubleshooting steps and solutions accurately for future reference.
Stay updated on industry trends and advancements to continuously improve troubleshooting techniques.
Provide exceptional customer service and maintain a positive and professional demeanor at all times.
Work independently and as part of a team to meet performance targets and goals.
Keep track of and report on customer service metrics to identify areas for improvement.
Maintain a high level of attention to detail to ensure accurate and thorough troubleshooting.
Remain calm and composed while working under pressure and in high-stress situations.
Continuously strive for self-improvement and seek out opportunities for professional growth.
Adhere to company policies, procedures, and standards at all times.

Where is this job?

This job is located at Santa Cruz, CA, USA

Job Qualifications

Technical Expertise: Troubleshooters At Pacific Gas And Electric Should Possess A Strong Technical Background In Areas Such As Electrical, Mechanical, Or Instrumentation Engineering To Effectively Diagnose And Solve Complex Issues.
Analytical Skills: It Is Crucial For Troubleshooters To Have Excellent Problem-Solving And Critical Thinking Skills To Quickly Identify The Root Cause Of An Issue And Develop Efficient Solutions.
Communication Skills: Troubleshooters Must Be Able To Effectively Communicate With Colleagues, Supervisors, And Customers To Gather Information, Explain Technical Concepts, And Provide Updates On The Status Of Troubleshooting Efforts.
Time Management And Prioritization: The Role Of A Troubleshooter Often Involves Working Under Time Constraints And Managing Multiple Tasks Simultaneously. Therefore, Candidates Should Demonstrate Strong Time Management And Prioritization Skills To Ensure Tasks Are Completed Efficiently.
Adaptability And Flexibility: The Energy Industry Is Constantly Evolving, And Issues May Arise Unexpectedly. Troubleshooters Should Be Adaptable And Flexible In Their Approach To Problem-Solving, And Be Able To Quickly Adjust To Changing Circumstances.

Required Skills

Communication Skills
Time Management
Organizational Skills
Electrical Knowledge
customer service
Analytical Thinking
Teamwork
Problem-Solving
Adaptability
Technical Expertise
Safety Procedures

Soft Skills

Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Troubleshooter in Santa Cruz, CA, USA is between $52,000 and $76,000 per year. This can vary depending on the industry, experience level, and specific job duties of the Troubleshooter. Some Troubleshooters may also receive bonuses or commissions in addition to their base salary.

Additional Information

Pacific Gas and Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 16th, 2024

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

Reposted

See an issue with this job? Report it to us