Senior IT Business Analyst - CC&B

At Pacific Gas and Electric, we are seeking a highly skilled and experienced Senior IT Business Analyst to join our team and lead the implementation and support of our Customer Care and Billing (CC&B) system. This individual will play a crucial role in optimizing our CC&B processes and technology to ensure the highest level of service for our customers. The ideal candidate will have a strong background in IT business analysis, as well as a deep understanding of CC&B systems and the energy/utility industry. If you are a driven and analytical professional with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

1. Lead the implementation and support of the Customer Care and Billing (CC&B) system at Pacific Gas and Electric.
2. Optimize CC&B processes and technology to improve customer service levels.
3. Utilize strong IT business analysis skills to identify and analyze business needs and requirements.
4. Develop and maintain project plans, timelines, and deliverables.
5. Collaborate with cross-functional teams to gather and document business requirements.
6. Conduct gap analysis to identify areas for improvement and provide recommendations.
7. Serve as the subject matter expert for CC&B systems and the energy/utility industry.
8. Communicate project progress and updates to stakeholders and senior management.
9. Train and mentor junior business analysts on CC&B processes and technology.
10. Proactively identify and resolve any issues or roadblocks that may arise during the implementation and support of CC&B.
11. Ensure compliance with company policies, procedures, and regulatory requirements.
12. Stay current with industry trends and best practices related to CC&B systems and technology.
13. Continuously review and improve processes to increase efficiency and effectiveness.
14. Provide guidance and support to the IT team on technical aspects of the CC&B system.
15. Manage and prioritize multiple projects and tasks to meet deadlines and deliver high-quality results.

According to JobzMall, the average salary range for a Senior IT Business Analyst - CC&B in Oakland, CA, USA is between $93,000 and $139,000 per year. However, this range can vary depending on factors such as education, experience, and specific job responsibilities. Additionally, location and company size can also impact salary ranges. It is recommended to research specific job postings and salary data for the desired position to get a more accurate understanding of the salary range.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.