Field Service Representative

At Pacific Gas and Electric (PG&E), we are looking for a passionate and dedicated Field Service Representative to join our team. We are seeking a candidate who is eager to learn, has excellent communication skills, and can identify and resolve customer issues quickly and efficiently. The successful Field Service Representative will be a self-motivated, results-driven individual who is committed to providing exceptional customer service. This person will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing appropriate solutions in a timely manner. Qualifications we are looking for include: • High school diploma or GED• Ability to work independently and as part of a team• Excellent problem-solving and customer service skills• Proficiency in Microsoft Office applications• Ability to manage multiple tasks and prioritize workloads• Previous experience in a customer service role• Ability to work in a fast-paced environment• Excellent communication, interpersonal, and organizational skills• Ability to work nights, weekends and holidays, as needed If this sounds like the kind of opportunity you have been searching for, we look forward to hearing from you!

Responsibilities:

1. Respond to customer inquiries in a timely manner.
2. Troubleshoot technical issues and provide appropriate solutions.
3. Maintain a high level of customer service.
4. Prioritize workloads and manage multiple tasks.
5. Maintain proficiency in Microsoft Office applications.
6. Communicate effectively with customers and team members.
7. Utilize excellent problem-solving and customer service skills.
8. Work nights, weekends, and holidays, as needed.
9. Remain self-motivated and results-driven.
10. Offer exceptional customer service to ensure customer satisfaction.

According to JobzMall, the average salary range for a Field Service Representative in Riverside, CA, USA is between $52,852 and $85,275. The median salary for this position is around $68,564.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.