Field Customer Outreach Specialist, Senior

Welcome to Pacific Gas and Electric, where we are committed to providing safe, reliable, and affordable energy to our customers. We are currently seeking a driven and customer-focused individual to join our team as a Senior Field Customer Outreach Specialist. In this role, you will have the opportunity to engage directly with our customers in the field, building relationships and providing support. As a Senior Specialist, you will play a vital role in representing our company and ensuring our customers receive the highest level of service. The ideal candidate will have excellent communication skills, previous experience in customer outreach, and a passion for delivering exceptional customer service. Join us in our mission to power the lives of millions and make a positive impact in our communities.

1. Engage with customers in the field to build relationships and provide support.
2. Represent the company in a professional and positive manner at all times.
3. Ensure customers receive the highest level of service and support.
4. Communicate effectively with customers to understand their needs and address any issues or concerns.
5. Collaborate with other team members to develop and implement customer outreach strategies.
6. Stay up-to-date on company products, services, and policies to provide accurate information to customers.
7. Conduct field visits to proactively address customer inquiries and gather feedback.
8. Utilize customer relationship management tools to track interactions and ensure timely follow-up.
9. Act as a subject matter expert for customer outreach and provide guidance and support to junior team members.
10. Continuously seek opportunities to improve customer satisfaction and retention.
11. Attend training and development programs to enhance skills and knowledge.
12. Conduct presentations and workshops to educate customers on energy efficiency and other relevant topics.
13. Collaborate with other departments to address customer concerns and provide timely resolutions.
14. Act as a liaison between the company and customers, advocating for their needs and concerns.
15. Maintain a positive and professional attitude towards customers and colleagues.

According to JobzMall, the average salary range for a Field Customer Outreach Specialist, Senior in Bakersfield, CA, USA is between $50,000-$68,000 per year. This can vary depending on the specific company, years of experience, and additional skills and certifications. Some companies may also offer bonuses and benefits in addition to the base salary.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.