Dispatch Operator

Are you looking for an exciting opportunity to join a dynamic team as a Dispatch Operator at Pacific Gas and Electric? We are seeking a highly motivated individual with excellent problem-solving skills, the ability to multi-task, and a customer-focused attitude. The successful candidate should have experience in a customer service and/or call center environment, and strong communication and organizational skills.The Dispatch Operator will provide assistance to customers and work with a team of dispatchers to ensure customers are served in a timely and efficient manner. Our ideal candidate should be comfortable working in a fast-paced environment and have excellent interpersonal and technical skills. If you are ready to take on a challenging role in a dynamic and rewarding industry, we want to hear from you!

Responsibilities:

-Monitor customer service inquiries and respond promptly and professionally.

-Dispatch personnel and resources to customer service requests in a timely and efficient manner.

-Manage customer service calls and inquiries.

-Communicate effectively with customers and provide updates on their requests.

-Provide assistance to customers in resolving any problems that may arise.

-Maintain records of customer service inquiries and ensure data accuracy.

-Perform general administrative duties as required.

-Keep up to date with industry trends and customer service best practices.

-Ensure that customer service standards are met.

-Work with other team members to ensure a high level of customer service.

According to JobzMall, the average salary range for a Dispatch Operator in Santa Rosa, CA, USA is from $36,000 to $46,000 per year. The salary range may vary depending on the experience and qualifications of the Dispatch Operator.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.