Dispatch Operator

At Pacific Gas and Electric, we are looking for an experienced Dispatch Operator to join our team. The ideal candidate for this role is a highly organized professional who is comfortable working in a 24/7 environment and has experience with emergency response protocols. In this role, you will be responsible for monitoring and responding to emergency calls, dispatching crews, and providing accurate updates to customers.To be successful in this role, you must have exceptional customer service, communication, and problem-solving skills, as well as the ability to multitask and work in a fast-paced environment. You should also possess a valid driver's license, be physically fit, and have a minimum of 3 years of related experience.If you have a passion for helping others and the necessary qualifications, we want to hear from you!

Responsibilities:

1. Monitor and respond to incoming emergency calls in a timely and efficient manner.
2. Dispatch crews to respond to emergency situations and provide accurate updates on their progress.
3. Maintain active communication with customers to ensure they are informed of the situation and have their questions answered.
4. Utilize problem-solving skills to troubleshoot and resolve any issues that arise.
5. Manage multiple tasks and requests simultaneously in a fast-paced environment.
6. Ensure all relevant safety protocols are observed and followed.
7. Follow established policies and procedures to ensure compliance with local regulations.
8. Maintain a valid driver's license and be physically fit to meet the demands of the job.
9. Update and maintain records of dispatched crews and customer service interactions.
10. Meet deadlines and performance goals set by the supervisor.

According to JobzMall, the average salary range for a Dispatch Operator in San Jose, CA, USA is between $33,000 and $40,000 per year. This range may vary based on the experience and qualifications of the individual.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.