Dispatch Operator

We at Pacific Gas and Electric are looking for a Dispatch Operator to join our team and help us provide the highest quality service to our customers. The ideal candidate for this role will possess the necessary experience and qualifications, as well as a commitment to excellence and customer service. The Dispatch Operator will be responsible for managing customer inquiries and responding to service requests in a timely and efficient manner. To be successful in this role, you must have excellent communication and customer service skills, the ability to multitask, and strong computer proficiency. Additionally, you must have a basic understanding of electrical infrastructure and safety standards. The successful candidate will be detail-oriented, have the ability to work well under pressure, and have a professional and courteous demeanor. If you are a motivated and dedicated individual with the necessary qualifications and experience, we welcome you to apply for this exciting opportunity.

Responsibilities:

1. Manage customer inquiries and respond to service requests in a timely and efficient manner.
2. Maintain a professional and courteous demeanor when interacting with customers.
3. Utilize computer systems and databases to quickly respond to customer inquiries.
4. Multi-task effectively and prioritize customer requests.
5. Ensure customer requests are handled in accordance with Pacific Gas and Electric’s safety standards and procedures.
6. Develop an in-depth understanding of Pacific Gas and Electric’s electrical infrastructure and safety standards.
7. Remain up-to-date with changes in customer service practices and procedures.
8. Stay organized and maintain accurate records of customer interactions.
9. Troubleshoot customer issues and provide solutions in a timely manner.
10. Maintain a positive attitude and foster a collaborative work environment.

According to JobzMall, the average salary range for a Dispatch Operator in Oakland, CA, USA is $27,000-$48,000 per year. This range depends on various factors such as the employer, years of experience, and industry.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.