Dispatch Operator

At Pacific Gas and Electric, we are looking for an experienced Dispatch Operator to join our team and deliver exceptional customer service. This is a great opportunity for a motivated individual to be part of an important and fast-paced role.The Dispatch Operator will be responsible for coordinating and routing services, responding to customer inquiries, resolving customer issues, and providing administrative support. The ideal candidate will possess excellent customer service skills, strong organizational abilities, and be a self-starter with the drive to meet daily and long-term goals.In order to be successful in this position, applicants must possess a high school diploma or equivalent, experience in a customer service role, and the ability to use computer software. Knowledge of the electric and gas industry, and familiarity with dispatch systems and processes is a plus.Our Dispatch Operators are the face of our customer service department and are expected to build relationships with customers, maintain a professional demeanor, and demonstrate excellent customer service skills. If you have a passion for helping others and are looking for a dynamic career with a leading energy company, then we want to hear from you.

Responsibilities of a Dispatch Operator:

1. Coordinate and route services to customers in a timely and efficient manner.
2. Respond to customer inquiries and resolve customer issues in a professional and courteous manner.
3. Provide administrative support as needed.
4. Build relationships with customers and maintain a professional demeanor.
5. Demonstrate excellent customer service skills.
6. Utilize computer software to enter data and process customer orders.
7. Possess an understanding of the electric and gas industry and familiarity with dispatch systems and processes.
8. Meet daily and long-term goals.

According to JobzMall, the average salary range for a Dispatch Operator in San Francisco, CA, USA is $37,964 to $47,876 per year. This range is dependent on the individual's qualifications, experience, and other factors.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.