Customer Service Representative

At Pacific Gas and Electric, we are committed to providing the best customer service possible. We are seeking a knowledgeable and experienced Customer Service Representative to join our team. Our ideal candidate will have excellent communication and problem-solving skills, be a team player and have a strong commitment to providing excellent customer service. The successful candidate will be responsible for responding to customer inquiries, addressing customer concerns, and providing solutions in a timely manner.The successful candidate must have a high school diploma or equivalent; a minimum of two years of customer service experience; proficiency in written and verbal communication; an ability to work in a fast-paced environment; and strong problem-solving, organizational and multitasking skills. In addition, the ideal candidate will be willing to go the extra mile for our customers, have a positive attitude, and possess a professional demeanor.If you’re an enthusiastic and motivated individual with a passion for providing excellent customer service, we want to hear from you!

Responsibilities:

1. Respond to customer inquiries in a timely manner and provide solutions for their concerns.
2. Utilize excellent written and verbal communication skills to respond to customers.
3. Possess strong problem-solving, organizational and multitasking skills.
4. Work in a fast-paced environment while maintaining a professional demeanor.
5. Demonstrate a commitment to providing excellent customer service.
6. Work as a team player to ensure customer satisfaction.
7. Go the extra mile for customers and always maintain a positive attitude.
8. Ensure compliance with company policies and procedures.
9. Keep accurate records of customer interactions.
10. Assist with any other customer service related tasks as needed.

According to JobzMall, the average salary range for a Customer Service Representative in Yuba City, CA, USA is $25,000 to $40,000 per year. This salary range may vary depending on the company and position. Benefits such as health insurance, paid vacation time, and 401(k) match may also be included in the salary range.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.