Customer Service Representative

Redding, CA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a customer service professional looking to make a positive impact? Pacific Gas and Electric is seeking a passionate and organized individual to join our Customer Service team as a Customer Service Representative. The successful candidate will have exceptional interpersonal and communication skills, an aptitude for problem-solving and a strong commitment to providing excellent customer service. If you possess these qualities, we would love to hear from you.Required Qualifications:-High school diploma or equivalent-Minimum of two years of customer service or related experience-Excellent verbal and written communication skills-Ability to remain organized and prioritize tasks-Strong problem-solving and conflict resolution skills-Proficiency in MS Office Suite and other computer applications-Ability to work in a fast-paced environment and handle multiple tasksIf you are looking for an opportunity to make a difference in the lives of our customers, please apply today!

Responsibilities for this job include:

-Provide exceptional customer service in response to customer inquiries, requests, and complaints

-Gather customer information and analyze customer needs to effectively respond to inquiries

-Demonstrate excellent problem-solving and conflict resolution skills

-Liaise with internal departments to resolve customer issues

-Maintain customer records and update customer information in the database

-Provide accurate, valid and complete information by using the right methods/tools

-Follow communication procedures, guidelines and policies

-Take the extra mile to engage customers

-Keep records of customer interactions and transactions

-Stay up to date with product and service information

-Identify and assess customers' needs to achieve satisfaction

Where is this job?

This job is located at Redding, CA, USA

Job Qualifications

Excellent Customer Service Skills
Ability To Work Independently And As Part Of A Team
Ability To Work In A Fast-Paced Environment
Ability To Multi-Task
Proficient In Microsoft Office Suite
Previous Experience In Customer Service Role
Strong Communication Abilities
Patience And Resilience

Required Skills

Documentation
Communication
Multitasking
Listening
Technical
Empathy
Patience
Problem-Solving
Customer-focused
Organizational
Interpersonal
Analyzing
Attention-To-Detail
Conflict-Resolution
Quality-Control

Soft Skills

Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Representative in Redding, CA, USA is between $27,821 and $39,313 per year. The exact salary range will depend on factors such as the employer, experience, and qualifications.

Additional Information

Pacific Gas and Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 27th, 2023

Apply BeforeJune 21st, 2025

This job posting is from a verified source.

Reposted

See an issue with this job? Report it to us