Customer Service Representative

We at Pacific Gas and Electric are looking for an experienced and enthusiastic Customer Service Representative to join our team. Our ideal candidate should possess excellent customer service skills, strong problem-solving abilities, and superb communication skills, both orally and in writing. If you have a passion for excellent customer service and are looking to join a team that values a commitment to customer satisfaction, we are the team for you. The successful candidate will be a team player who is organized, reliable, and flexible, with a commitment to providing exceptional customer service.

Responsibilities:

1. Handle customer inquiries in a professional and timely manner, both in person and via phone, email, and other communication channels.
2. Troubleshoot customer service issues and provide solutions in a timely and efficient manner.
3. Maintain customer records and update customer information in the company’s database.
4. Provide feedback to management on customer service issues and customer satisfaction.
5. Remain up-to-date on company products and services and be able to answer any customer questions.
6. Assist in the development and implementation of customer service strategies and initiatives.
7. Ensure customer service standards and protocols are followed.
8. Monitor customer service metrics and report results to management.
9. Facilitate customer loyalty programs and help foster customer loyalty and retention.
10. Develop and maintain positive relationships with customers.

According to JobzMall, the average salary range for a Customer Service Representative in Oakland, CA, USA is $34,000 to $46,000 per year. This range may vary depending on the employer, the experience of the applicant, and other factors.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.