Customer Support Representative

We're looking for a Customer Support Representative to provide outstanding service to our clients by answering questions, handling complaints, and troubleshooting problems with our products and services. Handle a high volume of inbound and outbound calls and seek to create a positive experience for each caller. Use knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. Use Active Listening skills to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Research accounts and open/closed cases to confirm or clarify information and defuse angry clients as needed, while ensuring they feel supported and valued. Make sales or recommendations for products or services that may better suit client needs.

According to JobzMall, the average salary range for a Customer Support Representative is $14.50 to $17.50 per hour. This range can vary depending on the company, location, and experience of the individual.

Ordermark is leading a revolution to save restaurants time and money by sending all their orders from major online ordering services to one tablet and printer. Our mission is to become a trusted partner to restaurants everywhere - offering products and services that help restaurants adapt to changing consumer trends and technology.