Technical Analyst II - Support

Are you passionate about technology and have a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment? If so, we have a challenging and rewarding opportunity for you as a Technical Analyst II - Support at Oracle.As a member of our dedicated support team, you will play a critical role in providing technical assistance and guidance to our clients using our cutting-edge software solutions. You will use your extensive technical knowledge, excellent communication skills, and customer-focused attitude to resolve complex technical issues and ensure customer satisfaction.We are looking for a highly motivated individual with a strong background in software support, troubleshooting, and critical thinking. A successful candidate will have a solid understanding of database management systems, programming languages, and operating systems. If you are ready to take your technical career to the next level, we encourage you to apply for this exciting opportunity at Oracle.

1. Provide technical assistance and guidance to clients using our software solutions.
2. Resolve complex technical issues and ensure customer satisfaction.
3. Utilize extensive technical knowledge to troubleshoot and solve problems.
4. Communicate effectively with clients to understand their needs and address their concerns.
5. Work in a fast-paced and dynamic environment to meet deadlines and deliver results.
6. Collaborate with team members to share knowledge and improve processes.
7. Stay up-to-date with industry trends and advancements in technology to continuously improve skills.
8. Use critical thinking skills to identify and analyze technical problems.
9. Utilize strong programming and database management skills to support clients.
10. Maintain a customer-focused attitude and provide excellent service to clients at all times.
11. Follow company guidelines and processes to ensure consistency and quality in support services.
12. Document and track customer interactions and resolutions.
13. Prioritize and manage multiple tasks efficiently to meet customer needs.
14. Take ownership of technical issues and see them through to resolution.
15. Continuously seek opportunities to improve and enhance support processes and procedures.

According to JobzMall, the average salary range for a Technical Analyst II - Support in Kansas City, MO, USA is $60,000 - $80,000 per year. This may vary depending on the specific company, industry, experience level, and other factors.

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.